IT Support

12 Weeks, part-time

100% Online learning

Career development

Netcom Certificate of Completion | CompTIA A+, Network+ and Security+ is available to learners in Greater Manchester Combined Authority

Netcom Course Graphic

IT Support

Eligibility
  • You must be aged 19+
  • You live in Greater London
  • You have lived in the UK for a minimum of 3 years
  • Level 2 in English and Math (preferred)
Apply now

Overview

In today’s tech-driven world, the demand for skilled IT Support professionals is skyrocketing. Our IT Support digital training course, available online for 12 weeks, is tailored to equip you with the in-demand skills sought by employers in today’s market. Learn to install hardware, networks, and software accurately, diagnose technical issues, and resolve them effectively. At Netcom Training, we prioritize hands-on learning, ensuring you gain practical experience in IT infrastructure management. From IT fundamentals to cloud computing, our course covers a wide spectrum of specialist skills essential for success in the IT Support field. Join us and become proficient in IT Support, empowering you to excel in a variety of roles and industries. Unlock your potential with Netcom Training’s IT Support course. 

Key Skills You’ll Gain

  • IT essentials
  • Networking and architecture
  • Mobile and operating systems
  • Cloud services

Career Opportunities

The IT Support digital training course is here to make you the ideal candidate for various sought-after roles within the IT industry, such as:

  • Entry Level IT Technician
  • IT Support Apprentice 
  • Software and Technical Support Technician
  • IT Systems Administrator
Curriculum
Networking and Architecture

To start with, you’ll learn basic computer hardware and software architecture, network addressing (including relevant numerical skills with binary numbers), network media (cabled and wireless), and the hardware required for connections, security, and the maintenance procedures used to keep the network running.

Your top learning outcomes:

  • Understand the basic hardware and software of computer systems
  • Understand numerical skills for network addressing
  • Understand network connectivity and media
  • Understand how to configure and maintain a secure network
  • Understand maintenance practices and processes
Cloud Services

Next up, you’ll explore the fundamentals of cloud services and the delivery models deployed within them, alongside the practical element of setting up cloud services. You will learn about the features of effective cloud security and apply accepted security protocols to real-life scenarios. You’ll also gain an understanding of how to formulate and maintain a disaster recovery plan – a vital piece of knowledge for organisations who must have plans in place to ensure their data can be recovered in an emergency. This part of the course will ensure that, as an IT professional, you have a good understanding of cloud services and how to enforce cloud security methods to defend systems against sophisticated attacks.

Your top learning outcomes:

  • Understand the fundamentals of cloud services
  • Understand cloud security
  • Understand cloud technologies
  • Understand cloud backup and recovery methods
Mobile and Operating Systems

Your course will then cover how operating systems work for desktop and mobile devices, as well as how an infrastructure technician can use them effectively when supporting users and optimising systems.

Your top learning outcomes:

  • Know the principles of mobile and desktop systems
  • Understand how to deploy, configure and securely integrate desktop devices
  • Understand how to deploy, configure and securely integrate mobile devices
Business Processes
  • Understand IT systems, platforms and security
  • Understand working confidentially and organisational IT requirements
  • Understand organisational operating procedures, legislation and IT business skills
  • Understand the software lifecycle and document management processes

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Let’s get your career on track together!

Please complete the form below for more information. We will contact you as soon as we receive your online application. You can call us on 0800 002 5404 to discuss the course

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1. Eligibility

Have you lived in the UK for 3 years or more?*
Are you over 19 years old?*
Post Code*
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2. Contact Information

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Hear from the Netcom Training Alumni

"This course has help me gain a basic knowledge into I.T cyber security like I need and may also help me get into the industry once I finished the course. The support you received from netcom is good, effective and relevant with your course. A special shout out to a teacher at netcom training, Amir who taught the course Cyber Security. He has gone above and beyond in my opinion to help us as learners to understand the course and material which we needed to learn. He helps us to understand the lesson and his knowledge is next to none. His classes are fun, enjoyable and you look forward to them as he has a gift for teaching. Thanks you so much Amir for a great Learner experience."

Erick Viteri
17 May 2024

"The foundation of cyber security 3 month course was very informative and well explained. Our tutor Amir Din shows great expertise in cyber security with thought out real life explanations to the course topics covered. Highly recommend if new to cyber security."

Jas Aulakh
16 May 2024

"The company did very well choosing a very good tutor who would make the lessons feel more fun and engaging considering all lessons are being done from home. Making it difficult to stay focused but Amir Din did very well. Would recommend "

Haz
16 May 2024

"Amir been absolutely a star"

D N
16 May 2024

"Well handled, The learning was great with a good tutor.👍 I am a coach driver with a ITC background and considering going back."

Mr Alan Morant
16 May 2024

"Very helpful, communicative and informative. Very friendly environment too. A slight nitpick in sometimes being slightly off in scheduling where something can end up happening later, but a very pleasant experience I've learned greatly from."

Tom Jennings
16 May 2024

"I completed my IT Support Level 3 courses with Netcom. They deliver great teaching with extra resources to help you along the way. It is great to get a deeper understand about IT from Hardware to Networking plus you can take your learning further by doing the CompTIA stuff which will give employers something nice to look at on your CV, especially applying for any IT roles. "

Harjit Bassi
16 May 2024

"My teacher Abbas was great, he made the content easy to understand. If we didn't understand something he gave us more resources and would go through it with us. He went above and beyond making himself available to everyone on the course. He created an easy open environment and didn't force anyone to do anything they didn't want to. Netcom has been a great company to do a course with. I would definitely do another course with them if I could. I highly recommend netcom to anyone looking to do any IT courses."

Yasmina
16 May 2024

"very good teaching. Always in reach for any doubts to clear"

Shruthi Ashok
15 May 2024

"All the chapters gave good practise and good understanding. My Tutor is very helpful and the way he teach is excellent."

Saira Shaikh
15 May 2024

"I lucked out having Sharon for our course tutor. I was currently at a point where I needed to apply SEO to my website and Sharon just so happened to have extensive first hand experience with SEO. The course wasn't just a 3 month long powerpoint presentation, our tutor was very engaging and VERY informative. Suffice to say with all the new material I learnt on this course my to do list has grown massively, I now know and recognize what needs to be done moving forward!"

Hugh Elkington
09 May 2024

"I completed my course in data and thoroughly enjoyed it. My tutor Satinder was absolutely fantastic, she thoroughly went through all the course material and offered her help and support along the way. She made sure that we understood everything and offered us 1 to 2 support if needed. Great tutor, great course!"

Anika Ahmed
01 May 2024

"My experience with netcom was absolutely positive, from the very first beginning, their guidance and patience was outstanding and I wanted to express my sincere gratitude toward my tutor Doug Brooks. his expertise and encouragement have been invaluable to my learning journey."

Nian Salami
01 May 2024

"Excellent course. Doug was an excellent tutor who made digesting an intense and broad cyber security course much easier. As a new comer in this subject I was quite nervous at the start but I found myself going into exams and lessons a lot more confident with an understanding of what was going on."

Bailey Kelley-Campbell
30 April 2024

"Great teacher Satinder Sohal-very involved with teaching and well explaining. You could ask questions and always she will answer."

Ionela Carp
25 April 2024

"The teaching was just absolutely great. Satinder took her time with teaching the content and taught in a way that would help me understand the course really well. I could not have asked for a better tutor. "

Deeqa Ahmed 🤍
24 April 2024

"Learned a lot of new skills and knowledge in a short amount of time, good balance of theory and practical work. The best thing about the course was the tutor, Satinder Sohal. She always made me feel comfortable in asking questions and explaining things again, always gave extra support to anykne who needed it and went above and beyond every single lesson. Her passion for teaching and helping others made the learning experience fun and easy. My overall experience was very good."

Krn
24 April 2024

"Tony made sure that the class moved at a good pace and that we received all the material needed to study the topics he was teaching. the length of the course should be longer but tony made it work and im confident i have everything i need to go study and pass my exams"

Shéa Hughes
24 April 2024

"The information was accurate and useful and the way Tony Grainger delivered it made it easy to digest all the information and be able to see how all the puzzle pieces fit together."

M
24 April 2024

"constant reviews and assessments to test competence, tutor Tony was great and very helpful, would recommend this course over and over again"

Jay
23 April 2024