9 or 17 weeks, part-time
100% online learning
Career & employability module
Netcom Certificate of Completion | CompTIA A+ exam voucher
In today’s tech-driven world, the demand for skilled IT Support professionals is skyrocketing. Our IT Skills Accelerator + AI digital training course is tailored to equip you with the high-demand skills sought by employers in today’s market.
Learn to install hardware, networks and software accurately, diagnose technical issues and resolve them effectively. From IT fundamentals to cloud computing, our course covers a wide spectrum of specialist skills essential for success in the IT Support field, including a comprehensive AI training module.
Plus, upon completion of the course you’ll get the chance to certify your skills with the world’s leading industry body, CompTIA.
The IT Support digital training course is here to make you the ideal candidate for various sought-after roles within the IT industry, such as:
Want to learn more about launching a career in tech or AI? Read our blog!
To start with, you’ll learn basic computer hardware and software architecture, network addressing (including relevant numerical skills with binary numbers), network media (cabled and wireless), and the hardware required for connections, security, and the maintenance procedures used to keep the network running.
Your top learning outcomes:
This course includes a comprehensive AI training module, an area of high demand for businesses. Get the fundamental skills you need to launch a career in AI.
What Is AI? Introduction to AI and its business applications
Generative AI & Prompt Engineering: Overview of generative AI and how to create effective prompts
AI Ethics & Legal Considerations: Key ethical and legal issues in AI
AI in the Future: Reflection on AI’s future impact on industries
Next up, you’ll explore the fundamentals of cloud services and the delivery models deployed within them, alongside the practical element of setting up cloud services. You will learn about the features of effective cloud security and apply accepted security protocols to real-life scenarios. You’ll also gain an understanding of how to formulate and maintain a disaster recovery plan – a vital piece of knowledge for organisations who must have plans in place to ensure their data can be recovered in an emergency. This part of the course will ensure that, as an IT professional, you have a good understanding of cloud services and how to enforce cloud security methods to defend systems against sophisticated attacks.
Your top learning outcomes:
Your course will then cover how operating systems work for desktop and mobile devices, as well as how an infrastructure technician can use them effectively when supporting users and optimising systems.
Your top learning outcomes:
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"Very worthwhile course. Would be helpful if the course was a bit longer. Lecturer, Doug Brooks is very knowledgeable and explains well to help with your understanding and provides support so you can progress even with disabilities, such as combined autism and adhd. I've been to uni and he teaches better than they do."
Dee
03 July 2026
"This was a great experience I’ve learnt so much in this bootcamp for IT support I really enjoyed it if something interested in I would recommend Netcom!!"
Riyadh
03 July 2026
"I did an IT support course, i found it very informative and thoroughly enjoyed the experience. Gary was an absolutely amazing teacher couldn’t have had anyone better, he’s very helpful and goes above and beyond for his students. All in all worth the experience."
saara mursal
03 July 2026
"I have gained much experience through this training thank you so much"
customer
03 July 2026
"I studied for CompTIA certifications online with Netcom. I had completed other online certifications through online learning platforms before, but I didn’t know anything about Netcom before joining the course. I found the experience far more engaging than other online courses, where students often just watch videos and complete assignments on their own. At Netcom, students work as part of a group through regular discussions, group activities, practical exercises and presentations. Students have the same tutor throughout, which allowed us to get to know each other over time. It became clear that my tutor was genuinely invested in my success. The course broadened my knowledge, helped me discover a new interest in networking and improved my confidence. We were fortunate to have Gary as our tutor for one of his final courses before retirement. With more than 30 years of experience, he showed great skill in working with students of different abilities, answering our questions clearly and encouraging everyone to participate. Overall, I had a very positive experience with Netcom and would recommend them to anyone considering online IT training."
Owen Emmerson
03 July 2026
"I enjoyed my time on the course, I learnt a lot about IT and the tutor was very good."
Raheem
03 July 2026
"Netcom Training is suitable for everyone, from complete beginners with little to no IT knowledge to those who already have some skills. My experience at Netcom Training has significantly boosted my confidence and motivation to pursue my goal of entering the IT industry, something I have always wanted to do. Due to unforeseen circumstances, I was unable to follow that dream in the past, but I am now actively pursuing it. Gary is an amazing tutor who teaches every fundamental aspect of IT, from networking to troubleshooting and much more. Career advisor Lauren also provides fantastic support, helping with CV and cover letter writing, and motivating me to apply for roles with confidence."
Bodrul Islam
03 July 2026
"It's a good platform to filter your skills and to aware of upcoming jobs. The best point is this platform have help to create your best CV."
seher najmi
03 July 2026
"I had an amazing experience with the IT Bootcamp. Gary was my trainer and he was supportive, the lessons were easy to follow and I've gained practical IT skills and I'm more confident as someone who is transitioning into IT. I would recommend this bootcamp to anyone who is looking into starting a career in IT."
shantay Stephenson
03 July 2026
"During my time in this program I had learnt so many amazing concepts and topics regarding IT and computing and It greatly expanded my knowledge within Computing."
Adam A. Khan
03 July 2026
"I did the IT support course in May 2026. The course was very thorough and the Tutor Gary was amazing. We had assignments and homework to complete and felt supported all the way. Lauren from Careers support was also amazing and helped me create a brand new CV"
tianbee
03 July 2026
"Great learning experience overall during my IT support bootcamp. Our trainer, Gary, was very helpful and I give my thanks to him and the entire Netcom team for their help."
Takudzwa Moyo
03 July 2026
"I recently completed the IT Support and Infrastructure Skills Bootcamp with Netcom Training and found the course very useful and well organised. The trainers were supportive, knowledgeable, and explained topics in a clear and professional manner. I gained a better understanding of IT support, networking, troubleshooting, and infrastructure concepts through both theory and practical activities. The course helped improve my confidence and provided valuable skills relevant to the IT industry. Overall, I would rate the bootcamp 5 out of 5 and would recommend it to anyone interested in starting a career in IT support."
Tracey
27 May 2026
"I just recently did an IT bootcamp through Netcom and it was excellent. The course was well paced and managed to encompass everything I needed to get me started in the IT industry. Gary was a great trainer and it was great to have someone who is passionate about the subject train you."
Jason Jones
14 May 2026
"I recently completed an IT course with Netcom, and I must say the experience was truly exceptional. The huge amount of high-quality information within a remarkably short period. Our instructor, Gary, was absolutely Rock Star! I can recommend Netcom highly enough for anyone seeking entry level technical education."
Michal Turowicz
13 May 2026
"I recently completed the IT Support course with Netcom Training and had a really positive experience. The course helped me build my understanding of IT support, networking, troubleshooting and cybersecurity fundamentals in a structured way. The tutors were supportive and explained things clearly, especially when covering more technical topics. I also appreciated the career support and interview preparation which helped build my confidence when applying for IT roles. Since joining the course, I feel much more focused on my career direction and better prepared for entry level IT support opportunities. I would recommend Netcom Training to anyone looking to start a career in IT."
George
13 May 2026
"I had a really positive experience with Netcom Training. Gary and Amir were great trainers who explained things clearly, kept the sessions engaging, and made everything easy to follow. The IT Support course gave me a solid foundation in both the technical and business sides of IT, and I came away feeling more confident in what I’d learned. I’d definitely recommend Netcom Training to anyone starting out in IT."
Mohammed Aweis
13 May 2026
"Excellent bootcamp provided through Netcom! Trainers are fantastic, in my bootcamp, rare as it is, I had the pleasure of being supported by two trainers and a member from the careers team. The design and delivery of the course was handled very well and I felt supported throughout, I wish I had more time on the course, my bootcamp was only 6 weeks of content which is intensive but incredibly good, I highly recommend this training provider, you won't be disappointed. They are professional, friendly, supportive and good at what they do! Thank you Netcom. "
Jessica Garthwaite
13 May 2026
"⭐️⭐️⭐️⭐️⭐️ A Truly Rewarding Experience! This IT Support course was an incredible journey—challenging at times, but absolutely worth every effort. The classes were clear, practical, and designed to help you actually learn and apply your skills in real-world scenarios. A huge thank you to the fantastic tutors, Gary and Amir, who made learning engaging and supportive. Their patience, expertise, and encouragement were invaluable throughout the course. And a special mention to Azfaa for the outstanding employability support. Her guidance and resources helped me prepare for the next steps in my career: refining my resume, preparing for interviews, or connecting with opportunities, her support made all the difference. If you’re considering this course, I highly recommend it. It’s not just about gaining skills—it’s about building a foundation for a successful future in IT support. Thank you to the entire team for making this experience so worthwhile! 🌟"
Helena
13 May 2026
"I really enjoyed the Netcom IT Support Level 3 course and found the content highly informative and engaging. The course covered important areas such as Tech+, A+ and ITIL Foundations, which helped expand my technical knowledge and understanding of IT support practices. The resources provided were extremely valuable, and the course was delivered professionally with a high level of expertise, making the learning experience both enjoyable and beneficial for my career in IT."
Jude Willmer
13 May 2026
