9 or 17 weeks, part-time
100% online learning
Career & employability module
Netcom Certificate of Completion | CompTIA A+ exam voucher
In today’s tech-driven world, the demand for skilled IT Support professionals is skyrocketing. Our IT Skills Accelerator + AI digital training course is tailored to equip you with the high-demand skills sought by employers in today’s market.
Learn to install hardware, networks and software accurately, diagnose technical issues and resolve them effectively. From IT fundamentals to cloud computing, our course covers a wide spectrum of specialist skills essential for success in the IT Support field, including a comprehensive AI training module.
Plus, upon completion of the course you’ll get the chance to certify your skills with the world’s leading industry body, CompTIA.
The IT Support digital training course is here to make you the ideal candidate for various sought-after roles within the IT industry, such as:
Want to learn more about launching a career in tech or AI? Read our blog!
To start with, you’ll learn basic computer hardware and software architecture, network addressing (including relevant numerical skills with binary numbers), network media (cabled and wireless), and the hardware required for connections, security, and the maintenance procedures used to keep the network running.
Your top learning outcomes:
This course includes a comprehensive AI training module, an area of high demand for businesses. Get the fundamental skills you need to launch a career in AI.
What Is AI? Introduction to AI and its business applications
Generative AI & Prompt Engineering: Overview of generative AI and how to create effective prompts
AI Ethics & Legal Considerations: Key ethical and legal issues in AI
AI in the Future: Reflection on AI’s future impact on industries
Next up, you’ll explore the fundamentals of cloud services and the delivery models deployed within them, alongside the practical element of setting up cloud services. You will learn about the features of effective cloud security and apply accepted security protocols to real-life scenarios. You’ll also gain an understanding of how to formulate and maintain a disaster recovery plan – a vital piece of knowledge for organisations who must have plans in place to ensure their data can be recovered in an emergency. This part of the course will ensure that, as an IT professional, you have a good understanding of cloud services and how to enforce cloud security methods to defend systems against sophisticated attacks.
Your top learning outcomes:
Your course will then cover how operating systems work for desktop and mobile devices, as well as how an infrastructure technician can use them effectively when supporting users and optimising systems.
Your top learning outcomes:
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"I recently completed the IT Support and Infrastructure Skills Bootcamp with Netcom Training and found the course very useful and well organised. The trainers were supportive, knowledgeable, and explained topics in a clear and professional manner. I gained a better understanding of IT support, networking, troubleshooting, and infrastructure concepts through both theory and practical activities. The course helped improve my confidence and provided valuable skills relevant to the IT industry. Overall, I would rate the bootcamp 5 out of 5 and would recommend it to anyone interested in starting a career in IT support."
Tracey
27 May 2026
"I just recently did an IT bootcamp through Netcom and it was excellent. The course was well paced and managed to encompass everything I needed to get me started in the IT industry. Gary was a great trainer and it was great to have someone who is passionate about the subject train you."
Jason Jones
14 May 2026
"I recently completed an IT course with Netcom, and I must say the experience was truly exceptional. The huge amount of high-quality information within a remarkably short period. Our instructor, Gary, was absolutely Rock Star! I can recommend Netcom highly enough for anyone seeking entry level technical education."
Michal Turowicz
13 May 2026
"I recently completed the IT Support course with Netcom Training and had a really positive experience. The course helped me build my understanding of IT support, networking, troubleshooting and cybersecurity fundamentals in a structured way. The tutors were supportive and explained things clearly, especially when covering more technical topics. I also appreciated the career support and interview preparation which helped build my confidence when applying for IT roles. Since joining the course, I feel much more focused on my career direction and better prepared for entry level IT support opportunities. I would recommend Netcom Training to anyone looking to start a career in IT."
George
13 May 2026
"I had a really positive experience with Netcom Training. Gary and Amir were great trainers who explained things clearly, kept the sessions engaging, and made everything easy to follow. The IT Support course gave me a solid foundation in both the technical and business sides of IT, and I came away feeling more confident in what I’d learned. I’d definitely recommend Netcom Training to anyone starting out in IT."
Mohammed Aweis
13 May 2026
"Excellent bootcamp provided through Netcom! Trainers are fantastic, in my bootcamp, rare as it is, I had the pleasure of being supported by two trainers and a member from the careers team. The design and delivery of the course was handled very well and I felt supported throughout, I wish I had more time on the course, my bootcamp was only 6 weeks of content which is intensive but incredibly good, I highly recommend this training provider, you won't be disappointed. They are professional, friendly, supportive and good at what they do! Thank you Netcom. "
Jessica Garthwaite
13 May 2026
"⭐️⭐️⭐️⭐️⭐️ A Truly Rewarding Experience! This IT Support course was an incredible journey—challenging at times, but absolutely worth every effort. The classes were clear, practical, and designed to help you actually learn and apply your skills in real-world scenarios. A huge thank you to the fantastic tutors, Gary and Amir, who made learning engaging and supportive. Their patience, expertise, and encouragement were invaluable throughout the course. And a special mention to Azfaa for the outstanding employability support. Her guidance and resources helped me prepare for the next steps in my career: refining my resume, preparing for interviews, or connecting with opportunities, her support made all the difference. If you’re considering this course, I highly recommend it. It’s not just about gaining skills—it’s about building a foundation for a successful future in IT support. Thank you to the entire team for making this experience so worthwhile! 🌟"
Helena
13 May 2026
"I really enjoyed the Netcom IT Support Level 3 course and found the content highly informative and engaging. The course covered important areas such as Tech+, A+ and ITIL Foundations, which helped expand my technical knowledge and understanding of IT support practices. The resources provided were extremely valuable, and the course was delivered professionally with a high level of expertise, making the learning experience both enjoyable and beneficial for my career in IT."
Jude Willmer
13 May 2026
"Very easy to understand course that gives you flexibility when needed and shows you possible opportunities for the future."
JJ
07 May 2026
"Did the cyber security practices course with Amir as my tutor. Amir was always helpful and happy to explain concepts more than once, gave extra time in sessions for independent working on our assignments, and overall a friendly tutor. The course content itself was helpful for getting into cyber security as a newbie. I found the incident response and post-mortem to be the best and most practical part, but also found value in learning about controls, threat intelligence/OSINT. Lauren also held sessions for employability which were super useful for polishing up my CV and assessing my own skills."
Ali
07 May 2026
"Antwan Atkins has been such a great tutor and very well versed in Cyber Security. He has helped me understand key concepts and has helped me to retain all the information. Doing the "Level 3 in Cyber Security Practices" course was very intensive but, Antwan was very logical and empathetic in explaining complex and difficult concepts. He made me and everyone in the class feel at ease and supported. Netcom in general has been very supportive and helpful."
Skm
06 May 2026
"My experience with Netcom Training has been very positive. The tutors were supportive, patient and always willing to explain things in a way that made sense, especially when topics became more technical. I appreciated the structure of the course and the way each unit built my confidence step by step. The practical labs, discussions and assignments helped me understand real cybersecurity concepts, and I’ve seen a big improvement in my confidence, especially in communication, leadership and analysing security scenarios. The employability support was also helpful, and I now feel more prepared to apply for junior cyber roles. Overall, Netcom Training has helped me grow both personally and professionally, and I’m grateful for the guidance I received throughout the course."
Dini Mohamed
19 April 2026
"I would like to say thank you for the admine team, our instructor fantastic instructor Rachel, employability advisor Azra and the entire team for their support. I would highly recommend for those who are interested to join the IT industry."
Ribka Teshome
16 April 2026
"They have provided a good foundation and good understanding of cybersecurity."
Sara Kamara
16 April 2026
"Just finished the Level 3 in Cyber security practices and, as someone who started with minimal knowledge, I can honestly say that the level of depth of the course material gave me the opportunity to grow my confidence in a field that I was quite unfamiliar with and inspired me to pursue a new career path My tutor was patient, supportive, informative and thorough, always thanking the time to explain clearly and making sure everyone understood while creating a fun and comfortable learning environment. This made my overall experience both positive and unforgettable."
Farah
16 April 2026
"I went into this experience with little to no knowledge on cyber security but through the course I was able to learn a number of different skills and also gain confidence within the subject. I am also more comfortable when it comes to applying for jobs due to the career help and advice we were given throughout the course as well. Very good experience !"
Ben
16 April 2026
"I would like to thank the Employability Programme team, especially Azra Akhtar, for all their support. She helped us create our CVs, prepare for job interviews, and kept us informed by sending emails about job opportunities and training events. I truly appreciate all the guidance and support provided."
Hersi
16 April 2026
"My experience with the course was very positive. I found it really useful for learning cybersecurity. It helped me understand key concepts like online threats, data protection, and how to stay secure in real-world situations. The course was clear, engaging, and gave me confidence to apply what I’ve learned. I would like to thank my teacher Rachel Hurley for their guidance, support, and dedication throughout the course. Their teaching made the learning experience clear and engaging, and I truly appreciate the time and effort they put into helping me succeed."
Haa
16 April 2026
"Cyber security level 3 was great experience for me. I would recommend to anyone who wants to have a career in cyber security."
Nish Rani
16 April 2026
"very informative, well explained course,with lots of links."
Buster MoO
16 April 2026
