Netcom Training’s intensive IT Support course is your shortcut to breaking into IT and a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - all in an interactive online format, and land a globally recognised CompTIA Tech+ certification.
This course is designed for learners based in the West Midlands and London. If you're looking for a digital support course in Manchester, click here.
13 weeks, part-time
100% online learning
Career-boosting skills in IT support, admin and analysis
180 hours
Level 3, Netcom Certificate of Completion, CompTIA Tech+ exam vouchers
Adult Skills Fund
Looking to break into tech? Our IT training course is designed to equip you with in-demand IT support skills. This digital course covers everything from troubleshooting to networking, and cloud computing to business processes.
In just 13 weeks, you’ll complete an online training course that prepares you for real IT jobs. Whether you’re starting fresh or upskilling, Netcom’s bootcamp course will help you earn a CompTIA Tech+ certification and land a role in tech.
Boost your career with our expert-led online training course and start your journey in IT support today.
You could learn for free if you meet the eligibility criteria:
Kick off with the fundamentals of computer hardware and software architecture, network addressing (including numerical skills with binary numbers), network media (cabled and wireless) and the hardware required for connections, security and the maintenance procedures used to keep a network running, essential for any IT pro.
Get familiar with OS setups, mobile integration and system optimization.
Next up, you’ll dive into cloud services, starting with the practical set up and the delivery models deployed within them. You’ll learn about the features of effective cloud security and how to apply security protocols to real-life scenarios. You’ll also gain an understanding of how to build and maintain a disaster recovery plan, a vital skill for IT technicians to ensure data can be recovered in an emergency. As an IT professional, this area of the course will give you the knowledge to enforce cloud security methods and defend systems against sophisticated attacks, a skill employers will be keen to see on your CV.
Finally, you’ll explore how to apply your skills practically to everyday work within a business or organisation, crucial to securing a role within IT.
Crack into the IT industry with roles like:
The frontline of tech support. You’ll troubleshoot hardware/software issues, set up new systems and help users stay connected. Perfect for problem-solvers who love working with tech.
Get paid whilst learning. You’ll assist with troubleshooting, setting up new devices, managing user accounts and logging IT issues, all whilst gaining industry-recognised qualifications.
Help users navigate software issues, install updates and troubleshoot bugs via phone, email or remote access. A great role for anyone who loves tech and helping people.
Keep businesses running smoothly by managing networks, security and operating systems. You’ll handle system monitoring, backups, troubleshooting and security updates.
Be the go-to problem solver for IT issues. You’ll respond to user inquiries, diagnose software and hardware problems and provide solutions, ensuring smooth IT operations for businesses.
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"I would like to say thank you for the admine team, our instructor fantastic instructor Rachel, employability advisor Azra and the entire team for their support. I would highly recommend for those who are interested to join the IT industry."
Ribka Teshome
16 April 2026
"They have provided a good foundation and good understanding of cybersecurity."
Sara Kamara
16 April 2026
"Just finished the Level 3 in Cyber security practices and, as someone who started with minimal knowledge, I can honestly say that the level of depth of the course material gave me the opportunity to grow my confidence in a field that I was quite unfamiliar with and inspired me to pursue a new career path My tutor was patient, supportive, informative and thorough, always thanking the time to explain clearly and making sure everyone understood while creating a fun and comfortable learning environment. This made my overall experience both positive and unforgettable."
Farah
16 April 2026
"I went into this experience with little to no knowledge on cyber security but through the course I was able to learn a number of different skills and also gain confidence within the subject. I am also more comfortable when it comes to applying for jobs due to the career help and advice we were given throughout the course as well. Very good experience !"
Ben
16 April 2026
"I would like to thank the Employability Programme team, especially Azra Akhtar, for all their support. She helped us create our CVs, prepare for job interviews, and kept us informed by sending emails about job opportunities and training events. I truly appreciate all the guidance and support provided."
Hersi
16 April 2026
"I had an overall good experience completing the Level 3 Cyber Security course with Netcom Training. The course was taught comprehensively by knowledgeable instructors, and the learning environment was friendly and supportive. After attending over three months of training sessions, I found it quite challenging at times due to unforeseen personal circumstances. However, Netcom Training provided adequate support, particularly with safeguarding, which I really appreciated. I’m grateful for the opportunity, as I’ve gained a solid foundation and fundamental knowledge in cyber security."
C “JJ” Hosh
16 April 2026
"My experience with the course was very positive. I found it really useful for learning cybersecurity. It helped me understand key concepts like online threats, data protection, and how to stay secure in real-world situations. The course was clear, engaging, and gave me confidence to apply what I’ve learned. I would like to thank my teacher Rachel Hurley for their guidance, support, and dedication throughout the course. Their teaching made the learning experience clear and engaging, and I truly appreciate the time and effort they put into helping me succeed."
Haa
16 April 2026
"Cyber security level 3 was great experience for me. I would recommend to anyone who wants to have a career in cyber security."
Nish Rani
16 April 2026
"very informative, well explained course,with lots of links."
Buster MoO
16 April 2026
"Very good if you want to introduce yourself to the world of cyber security."
Sally Mbula
16 April 2026
"I had a memorable and very positive experience with Netcom. I enrolled in the IT Support course with no prior knowledge of IT, and I now feel much more knowledgeable and confident thanks to what was taught throughout the course. Doug Brook was an amazing and approachable tutor, and I also received excellent career support from Romana Khan. The admin team and the progression team were all very welcoming and helpful. For anyone interested in learning IT support fundamentals, I would definitely and highly recommend Netcom Training "
Rachida
05 April 2026
"Netcom Training is one of the go-to training providers if you want to start or brush up on your IT skills. I have just completed the IT support Level 3 course, and Doug Brooks is AMAZING and knowledgeable. The support is amazing."
Charnelle Lewis
02 April 2026
"I enrolled onto the Level 3 IT support course on the 5th of January. A 3 month course that delves into the details that makes you better understand what it takes to be a frontline IT technician. My lecturer Doug Brooks was great, worked well with different peoples needs and was happy to repeat himself as much as possible until the class understood. The class I opted to take was from 6pm to 9pm and I would get home for 6 so it was pretty strenous with my mind on the go the whole day and I genuinely did feel like giving up but I stayed consistent and I am happy I did. I received support by not only my teacher Doug but also from Romana Khan who helped me with my CV and made it ten times better, her friendly approach made it easy to converse and ask as many questions as needed and both Romana and Doug were always happy to dedicate the time to answer questions and never showed an ounce of frustration. I thoroughly recommend Netcom for anyone who is thinking about studying to pave a path for a better future! :)"
Nab A
02 April 2026
"I completed the Social Media Marketing and Web Design course and I was happy with the experience Netcom offered. A special thanks to my tutor Mamie, she kept the lessons engaging and informative. She also catered to my needs and difficulties on a personal basis, especially during Ramadan, making sure that I got enough support with the course. You can really tell she enjoys teaching and made the course enjoyable during my time. Another thanks to my career coach Azra for giving me a structured plan towards employment and boosting my confidence as well. Overall, I feel like the course offers in-demand skills with support and the experience was something I will remember. I was kind of sad to click off and end the course since I enjoyed it so much. Would recommend to others. Again, a big thanks to the staff and peers at Netcom."
Aadil Rahman
23 March 2026
"I’ve just finished the IT support training course with Netcom and honestly had a really great experience. The course was easy to follow, well put together, and covered everything in a way that felt useful for real-world situations. Doug Brooks was great — really knowledgeable and easy to talk to. He always took the time to explain things clearly with helpful examples, and made the whole learning environment feel relaxed and supportive. The feedback throughout the course was really useful and helped build my confidence. The group of learners was also a big plus. Everyone got on well, and working through things together made it a lot more enjoyable. Overall, I’d definitely recommend this course to anyone looking to get into IT support or improve their skills. It’s been a really positive experience and has helped me feel more focused on my next steps."
Kez McConville
20 March 2026
"I began my course in December and have recently concluded it. The knowledge and training I have received goes far beyond what I could ever have expected/hoped for when I applied! Lessons were engaging, informative and so fun and it’s honestly been one of the best educational experiences of my life. I was trained by Mamie (honestly I could have given her a lengthy review by herself) made this experience truly come to life. She has been attentive and so kind and has restored confidence in me that I’d lost many moons ago. Throughout you can truly see that she cares about her class and giving them the best experience/opportunities available. Mamie has also shown so much support for those partaking in Ramadan which I myself don’t but it has been clear to see how comfortable she has made those who are. This is something I have NEVER seen in a classroom throughout the years. Not only has she been a star personality-wise but her experience/knowledge is off the charts and there could have been nobody better to teach what she has done. Honestly if you apply and you receive Mamie as your coach, you’re in the best hands. She’s a credit to the team and I am and have been so thankful for her throughout this experience. So strange but I’ve always been so quick to run away from education but this time it feels so sad to go. "
TAYLOR
20 March 2026
"Netcom Training is a great place to learn! Like with most things in life you get what you put in. Our career coach, Romana and trainer, Shahi were both very willing to help! My trainer, Shahi, always had an example and analogy to help us grasp concepts! With most things in life though, you really only get what you put in! So if you're willing to work hard then I definitely recommend it! We learnt CompTia Tech+, CompTia A+ core1 and core 2 and Business Processes!"
Rita
19 March 2026
"it was good experience, learn about IT Support Help desk role and what requires for the role."
Muhammad
19 March 2026
"I enjoyed how accessible this course was, and how much information had been taught within the span of 13 weeks. I now feel more confident and prepared for a role in IT and would recommend the course to beginners."
Suad Ahmed
19 March 2026
"I started this course feeling quite nervous and unsure of myself, convinced it wouldn't lead anywhere. I'm glad to say I couldn't have been more wrong. I came in with absolutely no background in I.T support and honestly didn't know where to begin. But thanks to the brilliant teaching of Shahi Wadan, I've walked away feeling genuinely confident and much more informed on the subject. I've never come across a teacher quite like Shahi — his patience, clarity and expertise made all the difference. I'm truly grateful for the opportunity to have been taught by him. I would wholeheartedly recommend Netcom to anyone looking to get into something technical or I.T related."
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19 March 2026
