Netcom Training’s intensive IT Support course is your shortcut to breaking into IT and a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - all in an interactive online format, and land a globally recognised CompTIA Tech+ certification.
This course is designed for learners based in the West Midlands and London. If you're looking for a digital support course in Manchester, click here.
13 weeks, part-time
100% online learning
Career-boosting skills in IT support, admin and analysis
180 hours
Level 3, Netcom Certificate of Completion, CompTIA Tech+ exam vouchers
Adult Skills Fund
Looking to break into tech? Our IT training course is designed to equip you with in-demand IT support skills. This digital course covers everything from troubleshooting to networking, and cloud computing to business processes.
In just 13 weeks, you’ll complete an online training course that prepares you for real IT jobs. Whether you’re starting fresh or upskilling, Netcom’s bootcamp course will help you earn a CompTIA Tech+ certification and land a role in tech.
Boost your career with our expert-led online training course and start your journey in IT support today.
You could learn for free if you meet the eligibility criteria:
Kick off with the fundamentals of computer hardware and software architecture, network addressing (including numerical skills with binary numbers), network media (cabled and wireless) and the hardware required for connections, security and the maintenance procedures used to keep a network running, essential for any IT pro.
Get familiar with OS setups, mobile integration and system optimization.
Next up, you’ll dive into cloud services, starting with the practical set up and the delivery models deployed within them. You’ll learn about the features of effective cloud security and how to apply security protocols to real-life scenarios. You’ll also gain an understanding of how to build and maintain a disaster recovery plan, a vital skill for IT technicians to ensure data can be recovered in an emergency. As an IT professional, this area of the course will give you the knowledge to enforce cloud security methods and defend systems against sophisticated attacks, a skill employers will be keen to see on your CV.
Finally, you’ll explore how to apply your skills practically to everyday work within a business or organisation, crucial to securing a role within IT.
Crack into the IT industry with roles like:
The frontline of tech support. You’ll troubleshoot hardware/software issues, set up new systems and help users stay connected. Perfect for problem-solvers who love working with tech.
Get paid whilst learning. You’ll assist with troubleshooting, setting up new devices, managing user accounts and logging IT issues, all whilst gaining industry-recognised qualifications.
Help users navigate software issues, install updates and troubleshoot bugs via phone, email or remote access. A great role for anyone who loves tech and helping people.
Keep businesses running smoothly by managing networks, security and operating systems. You’ll handle system monitoring, backups, troubleshooting and security updates.
Be the go-to problem solver for IT issues. You’ll respond to user inquiries, diagnose software and hardware problems and provide solutions, ensuring smooth IT operations for businesses.
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"I really enjoyed my course, my tutor was very clear in the lessons and his pace when teaching was just right for me. I have learned things that interest me and feel a little more confident moving forward on my journey into cyber security "
E howe
05 March 2026
"The lessons were really helpful and engaging, I worked as part of a great group who persevered through from start to finish. Lots of engaging activities that got us thinking and improved on already existing skills and gave confidence for new ones like remembering what we learnt in previous lessons. This was all thanks to Shaun, a friendly, professional and extremely patient tutor who guided us through the workbooks and inspired us to elevate our understanding of Cyber Security; I regained an interest in the industry through this course and it has helped me to understand better, the type of role I wish to pursue and what I must do to reach my goals. Committing to a night school on top of working full time is far from easy and I questioned if I would see it through, given how much time I would have to sacrifice but I'm glad I completed it. Another achievement and qualification to go on the CV and hopefully a future involving IT security. "
Thomas Davies
05 March 2026
"My experience with NetCom was very good overall. I completed the Cyber Security Level 3 course, and the trainer, Shaun, was very nice, helpful, and excellent at explaining the material in a way that was easy to understand. The course material was very well made and clearly presented, which made it much easier to understand the topics covered throughout the course. The resources provided were also very good and helpful for learning and revising the content. They were easy to access and well organised, making it simple to find the information needed when studying or completing tasks. Netcom also does a great job supporting career progression."
Aafia Hussain
05 March 2026
"The style of teaching was Great, course work and materials were spot on and easy to access. Great Teacher/instructor."
papanaff
05 March 2026
"Learnt a lot from my cybersecurity course and enjoyed my time throughout. My tutor Shaun and my employability coaches were very helpful teaching me about cybersecurity and what to do next. "
Kamarl Grant
05 March 2026
"Had an excellent experience being taught by Shaun Bradley on the cybersecurity course. The classes were thorough and great, had a brilliant experience and would recommend this to anyone looking to get their foot in the door to learning some new technical skills."
Donovan Beckles-Hastie
05 March 2026
"shaun bradley was a great mentor enjoyed lessons and with the team."
shuborna
05 March 2026
"It went well for me as I learned a lot of things during the course. The modules are useful and really helpful. Special mention for Shaun as he was very professional and helped me whenever I needed him."
Justice
05 March 2026
"i enjoyed the cybersecurity course delivered by Netcom the tutor Antwan cant sing his praise high enough an awesome tutor with a passionate style of teaching makes it easy to engage helps you to feel comfortable and gently takes you out of your comfort zone. 10/10 "
L B
23 January 2026
"The course was informative and tutor Atwan Atkins made the experience fun. Feel more confident in cyber security now and looking forward to the next steps. If you want to learn something new or improve your skills, go to Netcom, you won't regret it."
William Brittain
23 January 2026
"The course was great and intuitive. The tutor was a great guy who offered as much support as possible. Loads of resources to help you out. I just wish the course was a bit longer and allowed for a bit more breathing room for submitting workbooks."
Eden Hobbs
23 January 2026
"Five stars for Netcom! The social media and web design course gave me the skills and confidence to launch my own business. Our tutor, Gary, was the best business mentor and teacher I could have asked for. Plus, the ongoing 1-2-1 support for CVs and job hunting shows they are truly invested in your future. Highly recommended for anyone looking to level up."
Petya Spencer
20 January 2026
"I joined the Web Design and Social Media Marketing training with little real hope, but that soon evaporated as Gary Murrain-Meade provided an inclusive training experience on how to prompt and drive AI accurately to create a business plan, website, and social posts within weeks. Gary was considerate of all our training needs and was by my side throughout the training/ up-skilling. Gary, thank you for giving me the confidence to pursue marketing within an AI environment. "
jeeten Taank
19 January 2026
"I have just completed social media marketing and web design course and what an experience. I can't believe how much I learnt in 6 weeks. I have never done an online course like this, where you have to be on a camera for so many ours, our trainer Gary was fantastic, the way he keeps the class dynamic and teaches from personal experience was exceptional. I highly recommend Netcom to anyone interested in any of the subjects they teach."
AC
17 January 2026
"Can’t believe this has ended. The become course with Gary has been exceptional, I’ve been inspired and have learned so much in these weeks. I will definitely recommend this course for anyone that wants to be self-employed. Worth every minute! "
Zoe Owusu
16 January 2026
"Course tutor 100/10 Netcom team 10/10 Course knowledge 10/10 I am grateful and happy I had the chance the do this course . Highly recommended. "
Abrar Mohammed
16 January 2026
"Taken the Social media and web design course and absolutely loved it. Our tutor Gary was an amazing teacher, calm with us and understanding of each others individuality towards learning. Had a blast, met some great people. Would do it all over again if i could. Recommend 100%"
David Bond
16 January 2026
"My head is still spinning from the amount of knowledge and practical skills I have gained over the past few weeks. Our tutor, Gary, was outstanding in the way he delivered highly detailed sessions while remaining energetic, engaging, and supportive throughout. I have gained a wealth of valuable information and also had the pleasure of connecting with a wonderful group of people. I am now excited to put these new skills into practice — watch this space!"
Lisa
16 January 2026
"Absolutely amazing training. Now that i have completed it, i cant believe what i have learned in such a short space of time. The education gained is better that i have experienced anywhere else. And now, i feel fully equipped and ready to start my own business in the AI web developer space. Thank you Netcom and a special thanks to our trainer Gary Murrain-Meade. Great teacher and his style was fantastic. Really kept the whole class engaged throughout the whole process. Many thanks "
Mr Haroon Qammar
16 January 2026
"I entered the program with a lower head and just wanted to get busy with something. Thanks to my instructor and the team, they helped my confidence, and I just received transferable skills I can always use in my projects. The classes are fun with a lot of banter. I can't believe I learnt a lot in 6 weeks."
Sulaimon Adams
16 January 2026
