IT Support

12 Weeks


Career Development

Netcom Certificate of Completion | CompTIA A+, Network+ and Security+ is available to learners in the West Midlands

Netcom Course Graphic

IT Support

  • You must be aged 19+
  • You live in Greater London
  • You have lived in the UK for a minimum of 3 years
  • Level 2 in English and Math (preferred)
Apply now


Demand for tech support is soaring. So is the need for top-performing candidates. Our IT Support digital training course is designed to equip you with the desirable skills employers want and need. In this 12-week online course, you will learn how to make sure hardware, networks, and software are installed correctly, spotting any errors or technical problems and then resolving them effectively along the way.

At Netcom Training, we believe that in order to learn, you need to do. Which is why through plenty of hands-on training and experience, this course will teach you the ins and outs of IT infrastructure so you can always spot and fix any errors that inevitably happen. You will develop an extensive range of specialist skills, from IT fundamentals to cloud computing, alongside developing a strong foundation in secure infrastructure technologies demanded by a wide range of employers.

Key Skills You’ll Gain

  • IT Essentials
  • Networking and Architecture
  • Mobile and Operating systems
  • Cloud Services

Career Opportunities

The IT Support digital training course is here to make you the ideal candidate for various sought-after roles within the IT industry, such as:

  • Entry Level IT Technician
  • IT Support Apprentice 
  • Software and Technical Support Technician
  • IT Systems Administrator
Curriculum (Part 1: Introduction to Secure Infrastructure Technologies )
Networking and Architecture

To start with, you’ll learn basic computer hardware and software architecture, network addressing (including relevant numerical skills with binary numbers), network media (cabled and wireless), and the hardware required for connections, security, and the maintenance procedures used to keep the network running.

Your top learning outcomes:

  • Understand the basic hardware and software of computer systems
  • Understand numerical skills for network addressing
  • Understand network connectivity and media
  • Understand how to configure and maintain a secure network
  • Understand maintenance practices and processes
Cloud Services

Next up, you’ll explore the fundamentals of cloud services and the delivery models deployed within them, alongside the practical element of setting up cloud services. This part of your course will explore the features of effective cloud security and apply accepted security protocols to real-life scenarios. You’ll also gain an understanding of how to formulate and maintain a disaster recovery plan – a vital piece of knowledge for organisations who must have plans in place to ensure their data can be recovered in an emergency. This part of the course will ensure that as an IT professional, you have a good understanding of cloud services and how to enforce cloud security methods to defend systems against sophisticated attacks.

Your top learning outcomes:

  • Understand the fundamentals of cloud services
  • Understand cloud security
  • Understand cloud technologies
  • Understand cloud backup and recovery methods
Mobile and Operating Systems

Your course will then cover how operating systems work for desktop and mobile devices as well as how an infrastructure technician can use them effectively when supporting users and optimising systems.

Your top learning outcomes:

  • Know the principles of mobile and desktop systems
  • Understand how to deploy, configure and securely integrate desktop devices
  • Understand how to deploy, configure and securely integrate mobile devices
Business Processes
  • Understand IT systems, platforms and security
  • Understand working confidentially and organisational IT requirements
  • Understand organisation-al operating procedures, legislation and IT business skills
  • Understand the software lifecycle and document management processes

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Let’s get your career on track together!

Please complete the form below for more information. We will contact you as soon as we receive your online application. You can call us on 0800 002 5404 to discuss the course


1. Eligibility

Have you lived in the UK for 3 years or more?*
Are you over 19 years old?*
Post Code*

2. Contact Information

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"Learning with a smile is always easier!"

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Abbas Taimoor
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"Netcom is a great starting place for your careers and gives you an idea of where to go in the future. The team is very helpful and answers all your questions, so don’t shy away from asking."

15 February 2024

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11 February 2024

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Abdirahman Omar
07 February 2024

"To be able to study online from home made the experience great. Netcom Training deserve credit for the way they have set up the course to meet the needs of the students. The admin team have been very helpful from the beginning. The structure of the course, the study material, student resources and delivery of the lessons by the teacher Mr. Doug Brooks have been on point, very interesting, useful, and educational. Mr. Doug Brooks deserves immense credit for teaching and delivering the subject in a professional way, his knowledge of the subject is huge. Covering teachers Sabah Bahiah and Tony Grainger have also been very good at delivering the subject. Netcom Trainings career and progressions team have also been helpful. "

M. Khan
06 February 2024

"Genuinely really enjoyed my time with Netcom, I had the coolest teacher there is! (shout out to Doug and the team) just wish the course was longer but it was comprehensive and informative. "

George Dike
06 February 2024

"The learning module. The trainer but needs to improve on the timing feels 3hrs is too lengthy for a Woking person. "

05 February 2024

"Fabulous training with a great tutor. "

04 February 2024

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"My mentor more supportive he teach very well. "

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