IT Support

12 Weeks, part-time

100% Online learning

Career development

Netcom Certificate of Completion | CompTIA A+, Network+ and Security+ is available to learners in the Greater Manchester Combined Authority

Netcom Course Graphic

IT Support

  • You must be aged 19+
  • You live in Greater London
  • You have lived in the UK for a minimum of 3 years
  • Level 2 in English and Math (preferred)
Apply now


In today’s tech-driven world, the demand for skilled IT Support professionals is skyrocketing. Our IT Support digital training course, available online for 12 weeks, is tailored to equip you with the in-demand skills sought by employers in today’s market. Learn to install hardware, networks, and software accurately, diagnose technical issues, and resolve them effectively. At Netcom Training, we prioritize hands-on learning, ensuring you gain practical experience in IT infrastructure management. From IT fundamentals to cloud computing, our course covers a wide spectrum of specialist skills essential for success in the IT Support field. Join us and become proficient in IT Support, empowering you to excel in a variety of roles and industries. Unlock your potential with Netcom Training’s IT Support course. 

Key Skills You’ll Gain

  • IT essentials
  • Networking and architecture
  • Mobile and operating systems
  • Cloud services

Career Opportunities

The IT Support digital training course is here to make you the ideal candidate for various sought-after roles within the IT industry, such as:

  • Entry Level IT Technician
  • IT Support Apprentice 
  • Software and Technical Support Technician
  • IT Systems Administrator
Networking and Architecture

To start with, you’ll learn basic computer hardware and software architecture, network addressing (including relevant numerical skills with binary numbers), network media (cabled and wireless), and the hardware required for connections, security, and the maintenance procedures used to keep the network running.

Your top learning outcomes:

  • Understand the basic hardware and software of computer systems
  • Understand numerical skills for network addressing
  • Understand network connectivity and media
  • Understand how to configure and maintain a secure network
  • Understand maintenance practices and processes
Cloud Services

Next up, you’ll explore the fundamentals of cloud services and the delivery models deployed within them, alongside the practical element of setting up cloud services. You will learn about the features of effective cloud security and apply accepted security protocols to real-life scenarios. You’ll also gain an understanding of how to formulate and maintain a disaster recovery plan – a vital piece of knowledge for organisations who must have plans in place to ensure their data can be recovered in an emergency. This part of the course will ensure that, as an IT professional, you have a good understanding of cloud services and how to enforce cloud security methods to defend systems against sophisticated attacks.

Your top learning outcomes:

  • Understand the fundamentals of cloud services
  • Understand cloud security
  • Understand cloud technologies
  • Understand cloud backup and recovery methods
Mobile and Operating Systems

Your course will then cover how operating systems work for desktop and mobile devices, as well as how an infrastructure technician can use them effectively when supporting users and optimising systems.

Your top learning outcomes:

  • Know the principles of mobile and desktop systems
  • Understand how to deploy, configure and securely integrate desktop devices
  • Understand how to deploy, configure and securely integrate mobile devices
Business Processes
  • Understand IT systems, platforms and security
  • Understand working confidentially and organisational IT requirements
  • Understand organisational operating procedures, legislation and IT business skills
  • Understand the software lifecycle and document management processes

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Let’s get your career on track together!

Please complete the form below for more information. We will contact you as soon as we receive your online application. You can call us on 0800 002 5404 to discuss the course


1. Eligibility

Have you lived in the UK for 3 years or more?*
Are you over 19 years old?*
Post Code*

2. Contact Information

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