12 weeks, part-time
100% online learning
Career development
Netcom Certificate of Completion | CompTIA Tech+ voucher
In today’s tech-driven world, the demand for skilled IT Support professionals is skyrocketing. Our IT Support digital training course, available online for 12 weeks, is tailored to equip you with the in-demand skills sought by employers in today’s market. Learn to install hardware, networks, and software accurately, diagnose technical issues, and resolve them effectively. At Netcom Training, we prioritise hands-on learning, ensuring you gain practical experience in IT infrastructure management. From IT fundamentals to cloud computing, our course covers a wide spectrum of specialist skills essential for success in the IT Support field. Join us and become proficient in IT Support, empowering you to excel in a variety of roles and industries. Unlock your potential with Netcom Training’s IT Support course.
The IT Support digital training course is here to make you the ideal candidate for various sought-after roles within the IT industry, such as:
Learners develop a strong foundation in computing by exploring:
· Digital literacy and the computing cycle
· Hardware and software basics (e.g. devices, operating systems, storage)
· Data privacy, encryption, and cybersecurity threats
· Internet and networking fundamentals (IP addressing, routers, Wi-Fi)
· Productivity tools and responsible digital behavior
· Basic troubleshooting methods and secure system use
On completion of tech + Learners will complete a project on troubleshooting
Install and configure hardware components and mobile devices
· Set up and troubleshoot wired and wireless networks
· Install and maintain Windows, Linux, and macOS operating systems
· Apply basic cybersecurity measures and user access controls
· Use structured troubleshooting to resolve hardware and software issues
· Follow safe working practices and maintain professional documentation
Core one projects include Motherboard & System research task
Core two project features virtualisation with the installation of a hypervisor and creation of a guest operating system
· Help Desk Operations, covering the foundational tasks of IT support teams
· Incident, Request and Problem Management, reactive vs proactive management
· Knowledge Management- focuses on creating and using shared resources to resolve issues, including internal, external and community knowledgebases
· Standard Operating Procedures (SOPs) – providing consistent and repeatable IT practices
· Customer Service & Communication – essential skills for every IT support professional
· CRM and HRIS Systems – introducing the enterprise support tools beyond IT service desks
· Continuous Improvement – Builds a mindset of reflection and refinement
On completion learners present a project of their choosing encompassing the ITSM elements
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"Interesting course. Learned a lot on the Fundamentals of IT Support. Tutors were great and knew a lot about the topic. There is an assessment at the end of each unit to refresh your knowledge and also Kahoot games at the start of each sessions."
Ahmed Taiwo
12 June 2025
"The tutors were all incredibly friendly and helpful with answering questions and presenting the topics in an interesting and approachable manner. The format of the course is easily manageable and digestible, the course was truly time well spent. "
Daire Hamill
12 June 2025
"I just finished IT course and all new knowledge gave me trough greats teachers"
David
12 June 2025
"my experience i was really good my teacher Antwan was really positive and a big help, they got me threw the course and they all ways there to help. i think this was very productive and you learn a lot in these course "
mohammed mahabis
01 June 2025
"I had the best possible learning experience. Shout out to the Trainer. His patience and ability to guide us through moments of confusion made a world of difference. I’m excited to take everything I’ve learned to the next level and continue my professional development. A huge thank you to Netcom training for the amazing opportunity to study Cyber Security!"
P Hanson
30 May 2025
"I did the Tech and Cloud essentials course, which rolled together the syllabus for the CompTIA certifications for Tech+, Cloud Essentials+, and Tech+ cores 1 and 2, over 12 weeks finishing on 29/05/2025. I enjoyed the course thoroughly. It was taught 4 days a week Mon-Thurs, 3hrs per day 10am-1pm. We were well provisioned with support material, comprehensive PDF's of the booklets for each course, and copies of all the slides presented to us throughout. Each session was presented as a lecture over MS Teams, and each one was recorded, so could be watched back to go over tricky material, or in case part or whole of a session was missed. For each certification there was a wealth of supplemental online resources - online workshops, specimen questions, flashcards, Labs etc which reinforced the taught material. The quality of the teaching was good - our tutor, Antwan, really shone when he was presenting material which reflected his own experience in the industry, of which he had plenty. Some of the material was quite dense and slide-heavy, and there were a few weeks during the Cloud course in which is was hard not to feel a bit overwhelmed. This was not a fault of the teaching, or the supplied material, so much as how much info needed to be put across in such a short amount of time. There was certainly enough supplemental material to make organising revision a breeze. With about 6 hours of independent study per week i was able to sit and comfortably pass the certs for Tech+ and Cloud essentials+ a month before the end of the course. I have A+ core 1 booked for next week and feel confident about passing, and easily have sufficient notes from class and study material to be confident about booking A+ core 2 soon. Netcom provide further support for 6 months after the course end, including revision workshops, one to one contact with an employment/job skills professional, CV/LinkedIn building support, and more. I have not used these services yet, but plan to when i have completed the academic portion of the course. I would find it hard to criticise any part of the course, in terms of the teaching, resources, and support. The only thing I would have liked to see more of, was more engagement from some of the other participants on the course - with a tutorial group size of 20 or so, there were only ever eight or nine of the cohort who ever contributed regularly to the online classes and discussions, and at least four or five names who I never saw contribute even once. Quite hard to do over a 12 week course. Not Netcom's fault of course. I would recommend Netcom as a training provider without hesitation, and would certainly use them again to gain further training in this field"
Stu Moffat
30 May 2025
"Did the NetCom CompTIA training course led by Antwan and have to say it was spot on great teacher was always there to help us with everything from exams to revision couldn't have asked for more passed tech+ and feel confident going into the industry and doing the final exams and the help from admin and progression for all the access to materials would 100 percent recommend this to anyone who wants to learn and get into this industry. "
Mohammad
29 May 2025
"My experience was truly exceptional, thanks to my amazing tutor, Mamie Anne-Patrick. She is an absolute star with a strong background in marketing, and it shows in her engaging, empathetic, and innovative teaching style. Mamie made learning an absolute joy and was a pleasure to work with from start to finish. I highly recommend this course to anyone seeking an introductory understanding and a solid foundation in the world of UI/UX design. Thank you, Mamie! Please support and connect with her on LinkedIn."
Halima
26 May 2025
"They provide personalised support to help each person through the course they're on. We were all at different levels going in but the tutor made sure to accommodate the needs of each learner. "
Jordan pollard
23 May 2025
"I recently completed the Cyber Security Practices Level 3 course with Netcom, taught by Antwan. The course provided a strong foundation in cybersecurity principles, covering key practices and real-world applications. Antwan was highly communicative, clear in his explanations and ensured that complex topics were accessible. His teaching style was structured and informative, making it easy to follow along. I appreciated the practical insights he shared, which helped reinforce the theoretical aspects of the course. Antwan went above and beyond by taking the time to demonstrate the tools and different technologies used in cybersecurity, even those that weren't mandatory as part of the course. Overall, this was a valuable learning experience, and I would recommend it to anyone looking to build their cybersecurity knowledge. "
Marian Marchitan
23 May 2025
"A great experience, Antwan is a great teacher. Highly recommended."
Hammad Zaidi
22 May 2025
"I had the absolute pleasure of being taught by Ali Kanji as part of the Data Analyst course at Just IT Bootcamp, and I can confidently say that it was one of the best learning experiences I’ve ever had. Ali Kanji is an amazing technical trainer who explains every single question with incredible patience, making sure no one is left behind. He provided us with a wealth of study materials, carefully curated to cover both the core concepts and advanced topics, and he made sure we had access to all the important resources we can continue using in the future as learners. His teaching style is engaging, supportive, and motivating — I truly loved and enjoyed every part of this journey. Thanks to Ali Kanji, I feel much more confident in my data analytics skills and better prepared for the next steps in my career. I highly recommend Ali Kanji anyone looking for an outstanding data trainer. If you’re serious about upskilling or launching a career in data, learning from Ali Kanji at Just IT Bootcamp will be an excellent choice!"
Samiksha
09 May 2025
"Awesome Tutors! super helpful and insightful. Been a pleasure being mentored by Netcom learned so much to take forward into possible new roles."
Pablo
08 May 2025
"I had a great experience with Netcom Training. Mamie was my tutor for most of the course and she was really supportive, clear, and made everything easy to understand. For the last two weeks, I had Gary, who was also brilliant and very professional. Both tutors made the lessons interesting and kept the group motivated. I learned a lot and feel much more confident with social media and design skills now. I would definitely recommend Netcom Training to anyone looking to build up their skills!"
shams qaid
08 May 2025
"I liked how short the course was and how the classes was only 3 hours long so you could do a lot of home study after the class without it interfering with too much of your own time it was a bit rocky at first due to out teacher leaving but after we got a permeant tutor its was smooth every class I felt like I was learning something new that it stay with me for a long time the tests was very different some was hard and some was easy so there is a variety in skill we did kahoot tests to see if we remembered anything after the modules fun experience I had a good class with people that was easy to talk to "
harry woolley
06 May 2025
"The course I took part in had a staffing issue, which to be fair to Netcom they were trying hard to sort out. But once our tutor Shahi Wadan took over it was honestly great. He guided everyone through the course with ease, kept everyone engaged and was very reliable as far as timing, attendance, encouragement and attention were concerned. I am only just finishing this course but definitely would recommend Netcom to anyone considering taking a course, they will help and support your journey. "
Fbi
06 May 2025
"good and excellent way of learning "
Samina Al Islam
06 May 2025
"The trainer was brilliant and very well grounded in his tutoring ability and IT knowledge. The course content was also broad and varied with different levels of information."
Oyimeh Smith
06 May 2025
"Great overall course delivered by Netcom . There was some issues at the start with getting a permanent tutor in the first week but after that we had a really good consistent trainer till the end of the course . "
Abdul Jahid
06 May 2025
"The support and patience from the tutors. Robert has been incredible and patient walked with us through this journey"
Kevin Omondi
02 May 2025
