Level 3 Infrastructure technician apprenticeship

Netcom Trainings Level 3 Information Communication Technician (ICT) Apprenticeship equips individuals to deliver efficient operation and control of the IT or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services, and data storage) either on-premises or to end-users provisioned as cloud services that are required to deliver and support the information systems needs of an organisation.

The role of an Information Communication Technician

Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is, therefore, crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

The Information Communications Technician contributes by applying infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.

Knowledge, skills, and behaviours will be developed to build, install, maintain and secure multi-vendor platforms in software and hardware.

  • Level

    This apprenticeship is set at level 3

  • Duration

    The duration of this apprenticeship is a minimum of 18 months

  • Qualifications

    Individual employers will set their own requirements

  • Provide technical support to customers, both internal and external, through a range of communication channels.
  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools.
  • Interpret technical specifications relevant to the ICT task.
  • Apply the appropriate security policies to ICT tasks in line with organisational requirements.
  • Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues.
  • Communicate with all stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations.
  • Apply appropriate testing methodologies to hardware or software, or cabling assets.
  • Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development.
  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues.
  • Support Technician duties

    • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
    • Address IT issues by prioritising in response to customer service level agreements
    • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
    • Support the roll out of upgrades or new systems or applications
  • Network Technician duties

    • Complete cabling tasks for example coaxial, copper, fibre or remotely.
    • Administer mobile devices on a network
    • Deliver network tasks prioritising security with a view to mitigatingand defending against security risks.
    • Install and configure relevant software and physical or virtual hardware as appropriate for example: network devices, switches androuters
  • Digital Communications Technician duties

    • Complete cabling tasks for example coaxial, copper, fibre or remotely.
    • Install and commission computer or telecoms hardware
    • Maintain computer systems or telecommunications networks
    • Research solutions to maintain network communication architectures
    • Monitor and report telecommunications or communications systems performance to enable service delivery.
  • Knowledge

    Knowledge will be developed to build on the fundamental principles of virtual networks and components, cause problem-solving using fault diagnostics for troubleshooting, basic awareness of the principles of cloud and cloud-based services and, more.

  • Developing Skills

    Skills will be developed to Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy, apply the appropriate tools and techniques to undertake fault finding and rectification, communicate with all levels of stakeholders, keeping them informed of progress and managing escalation were appropriate and more.

  • Behaviours

    Skills: apprentices will be able to communicate technical and non-technical information in a variety of situations to support
    effective working with internal or external stakeholders demonstrates a productive and organised approach to their work and more.

  • Typical job titles include

    • 1st & 2nd line support telecoms technician
    • Cloud technician
    • Communications technician
    • Cyber/security support
    • Data centre support technician
    • First-line support
    • Help desk support
    • Network field operative

Level 2 English and Maths will need to be passed, if not already, prior to taking the end point assessment.

Unlock this opportunity

To request more information please complete the form below, if your ready to get started please complete our enrol online , a member of staff will contact you as soon as we receive your online application. You can call our office to discuss the course by calling 0121 450 9300