Netcom’s Level 2 Digital Skills for Work course gives a solid grounding in essential digital literacy and workplace communication skills. Covering information management, online safety, professional communication and career development, you’ll gain practical skills used in modern workplaces.
Ideal for learners seeking a beginner digital skills course, a short accredited qualification, or an introduction to using digital tools confidently at work, it builds practical, workplace-ready skills while supporting career progression and a professional online presence.
5 weeks FT or 10 weeks PT
100% online learning
Career development
110 Guided Learning Hours (GLH), 140 hours Total Qualification Time (TQT)
Level 2, Netcom Certificate of Completion
Adult Skills Fund
Through the Level 2 Certificate in Digital Skills for Work you’ll learn how to search for, evaluate and store information effectively using search engines, social media tools and workplace platforms such as shared drives. You’ll understand how search engines work, how to apply advanced search techniques and how to judge whether information is reliable, accurate and legally compliant.
The course also covers digital safety and data protection. You’ll explore common online threats including phishing, malware, insecure Wi-Fi and unsafe websites, and understand how to protect devices and sensitive information while following organisational procedures and relevant legislation.
You’ll learn how your online presence can influence employment opportunities and how to create a professional social media profile that presents you positively to employers.
The course covers searching and applying for jobs online, comparing traditional and digital CVs, preparing applications and using online research tools to prepare for interviews.
You’ll also assess your current digital skills, explore career progression routes and identify the digital competencies needed for your future goals.
You’ll learn how to communicate effectively using email, messaging apps, video calls, forums and social platforms, choosing the correct tone and style for different audiences. You’ll understand how to compose professional emails, use attachments correctly and identify unsafe or fraudulent links.
You’ll also explore collaboration tools such as Teams, Zoom and Google Meet, understanding the difference between meeting and collaboration technologies, and how to prepare for and participate in online meetings.
In addition, you’ll learn how to engage responsibly with digital networks, create blog content, manage privacy settings and understand how online behaviour can impact personal and organisational reputation.
You could learn for free if you meet the eligibility criteria:
Discover
This course supports progression into entry level digital and IT focused roles, including:
An IT Support Technician assists organisations and users with digital devices and software issues. You’ll troubleshoot problems, install and configure systems, and provide guidance on best practices for using technology safely. This role is perfect for learners seeking hands-on experience with workplace IT systems.
An Entry-Level Compliance Specialist monitors organisational processes to ensure digital data and operations follow legal and ethical standards. You may be responsible for maintaining records, auditing digital systems, and supporting teams to adhere to regulations. This is ideal for learners interested in governance, data protection and organisational compliance.
A Junior Forensic Analyst helps investigate digital data to support security or legal cases. Responsibilities may include analysing digital devices, identifying potential breaches or threats and preparing reports for senior analysts. This role is ideal for individuals starting a career in cybersecurity or digital investigations.
Learners may progress to Level 3 qualifications in IT, digital support, data analysis, cyber security or related digital pathways.
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"Netcom Training is one of the go-to training providers if you want to start or brush up on your IT skills. I have just completed the IT support Level 3 course, and Doug Brooks is AMAZING and knowledgeable. The support is amazing."
Charnelle Lewis
02 April 2026
"I enrolled onto the Level 3 IT support course on the 5th of January. A 3 month course that delves into the details that makes you better understand what it takes to be a frontline IT technician. My lecturer Doug Brooks was great, worked well with different peoples needs and was happy to repeat himself as much as possible until the class understood. The class I opted to take was from 6pm to 9pm and I would get home for 6 so it was pretty strenous with my mind on the go the whole day and I genuinely did feel like giving up but I stayed consistent and I am happy I did. I received support by not only my teacher Doug but also from Romana Khan who helped me with my CV and made it ten times better, her friendly approach made it easy to converse and ask as many questions as needed and both Romana and Doug were always happy to dedicate the time to answer questions and never showed an ounce of frustration. I thoroughly recommend Netcom for anyone who is thinking about studying to pave a path for a better future! :)"
Nab A
02 April 2026
"I completed the Social Media Marketing and Web Design course and I was happy with the experience Netcom offered. A special thanks to my tutor Mamie, she kept the lessons engaging and informative. She also catered to my needs and difficulties on a personal basis, especially during Ramadan, making sure that I got enough support with the course. You can really tell she enjoys teaching and made the course enjoyable during my time. Another thanks to my career coach Azra for giving me a structured plan towards employment and boosting my confidence as well. Overall, I feel like the course offers in-demand skills with support and the experience was something I will remember. I was kind of sad to click off and end the course since I enjoyed it so much. Would recommend to others. Again, a big thanks to the staff and peers at Netcom."
Aadil Rahman
23 March 2026
"I’ve just finished the IT support training course with Netcom and honestly had a really great experience. The course was easy to follow, well put together, and covered everything in a way that felt useful for real-world situations. Doug Brooks was great — really knowledgeable and easy to talk to. He always took the time to explain things clearly with helpful examples, and made the whole learning environment feel relaxed and supportive. The feedback throughout the course was really useful and helped build my confidence. The group of learners was also a big plus. Everyone got on well, and working through things together made it a lot more enjoyable. Overall, I’d definitely recommend this course to anyone looking to get into IT support or improve their skills. It’s been a really positive experience and has helped me feel more focused on my next steps."
Kez McConville
20 March 2026
"I began my course in December and have recently concluded it. The knowledge and training I have received goes far beyond what I could ever have expected/hoped for when I applied! Lessons were engaging, informative and so fun and it’s honestly been one of the best educational experiences of my life. I was trained by Mamie (honestly I could have given her a lengthy review by herself) made this experience truly come to life. She has been attentive and so kind and has restored confidence in me that I’d lost many moons ago. Throughout you can truly see that she cares about her class and giving them the best experience/opportunities available. Mamie has also shown so much support for those partaking in Ramadan which I myself don’t but it has been clear to see how comfortable she has made those who are. This is something I have NEVER seen in a classroom throughout the years. Not only has she been a star personality-wise but her experience/knowledge is off the charts and there could have been nobody better to teach what she has done. Honestly if you apply and you receive Mamie as your coach, you’re in the best hands. She’s a credit to the team and I am and have been so thankful for her throughout this experience. So strange but I’ve always been so quick to run away from education but this time it feels so sad to go. "
TAYLOR
20 March 2026
"Netcom Training is a great place to learn! Like with most things in life you get what you put in. Our career coach, Romana and trainer, Shahi were both very willing to help! My trainer, Shahi, always had an example and analogy to help us grasp concepts! With most things in life though, you really only get what you put in! So if you're willing to work hard then I definitely recommend it! We learnt CompTia Tech+, CompTia A+ core1 and core 2 and Business Processes!"
Rita
19 March 2026
"it was good experience, learn about IT Support Help desk role and what requires for the role."
Muhammad
19 March 2026
"I enjoyed how accessible this course was, and how much information had been taught within the span of 13 weeks. I now feel more confident and prepared for a role in IT and would recommend the course to beginners."
Suad Ahmed
19 March 2026
"I started this course feeling quite nervous and unsure of myself, convinced it wouldn't lead anywhere. I'm glad to say I couldn't have been more wrong. I came in with absolutely no background in I.T support and honestly didn't know where to begin. But thanks to the brilliant teaching of Shahi Wadan, I've walked away feeling genuinely confident and much more informed on the subject. I've never come across a teacher quite like Shahi — his patience, clarity and expertise made all the difference. I'm truly grateful for the opportunity to have been taught by him. I would wholeheartedly recommend Netcom to anyone looking to get into something technical or I.T related."
sv iv
19 March 2026
"I’ve had a really positive experience with my IT support training at Netcom. The whole team played a big role in making the journey smooth and supportive, and it genuinely felt like everyone was invested in our progress. A special mention to my tutor, Mr Shahi Wadan, who went above and beyond to make sure no one was left behind. He explained things clearly, stayed patient, and made the learning environment comfortable for everyone. Grateful for the experience and the support throughout 🙌"
Ifueko Dickson
19 March 2026
"TECH+, COMPTIA. IT was a good plaisure for me to complete this course. I learn more new skills in IT. It was a big experience for me. I fell more confident with IT with now. "
Ingrid
19 March 2026
"My experience with Netcom Training was very positive, especially during the IT Support course. A big part of that was thanks to Shahi, who was an excellent trainer throughout the program. Shahi demonstrated strong knowledge of IT support concepts and explained topics in a clear and structured way, making even complex ideas easy to understand. He was always patient and willing to answer questions, ensuring that everyone in the class kept up with the material. His teaching style was engaging and supportive, which created a comfortable learning environment. What stood out the most was his practical approach. He didn’t just focus on theory but also included real-world scenarios and hands-on exercises, which helped build confidence and prepare us for actual IT support roles. Overall, I would highly recommend Netcom Training for anyone considering an IT Support course, and Shahi in particular for his dedication, professionalism, and ability to make learning both effective and enjoyable."
Jordan George
19 March 2026
"I just completed the IT support course the information and delivery was very good. Help with the assignments was useful too."
thmay
19 March 2026
"Overall it was alright, on my course (IT Support) it did cover both the compTIA TECH+ and A modules and you have access to the lesson slides too so helps with revision"
Tyrell
19 March 2026
"I’ve had a really good experience with Netcom so far. One of the biggest things I took away (apart from all of the new IT knowledge) was realising how much structure there actually is in IT support. Before this, I thought it would be more of a “figure it out as you go” situation, but the course showed me there are clear processes and support systems in place. Shahi was a great tutor, what really stood out was his interactive teaching style. He didn’t just rely on the slides, but used practical tools like Cisco Packet Tracer. He also brought in personal anecdotes and real life scenarios, which made the content feel more relevant and easier to understand. He encouraged interaction throughout the sessions, which made it more engaging, and when we were learning code, he introduced useful sites where we could test things ourselves, including practical and ethical hacking exercises. I've been working with our work coach Afzaa to build my confidence and skills in job hunting so overall, I feel a lot more confident going into a support role now. Thank you Shahi and Netcom! "
Manveer
19 March 2026
"Have learnt much about business processes in providing ITSM within a business and has given me a good foundation in moving into a new area of IT roles. Our tutor Shahi Wadan went out of his way to make sure we recieved good support and feedback on assessments, as well as providing plenty of real world examples of IT support role experiences."
James Newton
19 March 2026
"The course was informative, and the tutor, Shahi, was amazing"
Daniella Martin
19 March 2026
"I had a really good experience with Netcom Training. The course was easy to follow and well organised, and I learned a lot in a short time. My tutor, Shahi Wadan, was excellent—he explained things clearly, was very patient, and always made sure everyone understood before moving on. He made the lessons engaging and easy to understand, even for beginners. Overall, I would recommend Netcom Training, especially if you have Shahi as your tutor."
Samra Mumtaz
19 March 2026
"I had a great experience from the course with the tutor Shahi Wadan and from the rest team of Netcom "
Vasilis Skiathos
19 March 2026
"Mr.Shahi Wadan is our best instructor in Comptia A+ course "
Yassmine Abdelsalame
19 March 2026
