9 or 17 weeks, part-time
100% online learning
Career & employability module
Netcom Certificate of Completion | CompTIA A+ exam voucher
In today’s tech-driven world, the demand for skilled IT Support professionals is skyrocketing. Our IT Skills Accelerator + AI digital training course is tailored to equip you with the high-demand skills sought by employers in today’s market.
Learn to install hardware, networks and software accurately, diagnose technical issues and resolve them effectively. From IT fundamentals to cloud computing, our course covers a wide spectrum of specialist skills essential for success in the IT Support field, including a comprehensive AI training module.
Plus, upon completion of the course you’ll get the chance to certify your skills with the world’s leading industry body, CompTIA.
The IT Support digital training course is here to make you the ideal candidate for various sought-after roles within the IT industry, such as:
Want to learn more about launching a career in tech or AI? Read our blog!
To start with, you’ll learn basic computer hardware and software architecture, network addressing (including relevant numerical skills with binary numbers), network media (cabled and wireless), and the hardware required for connections, security, and the maintenance procedures used to keep the network running.
Your top learning outcomes:
This course includes a comprehensive AI training module, an area of high demand for businesses. Get the fundamental skills you need to launch a career in AI.
What Is AI? Introduction to AI and its business applications
Generative AI & Prompt Engineering: Overview of generative AI and how to create effective prompts
AI Ethics & Legal Considerations: Key ethical and legal issues in AI
AI in the Future: Reflection on AI’s future impact on industries
Next up, you’ll explore the fundamentals of cloud services and the delivery models deployed within them, alongside the practical element of setting up cloud services. You will learn about the features of effective cloud security and apply accepted security protocols to real-life scenarios. You’ll also gain an understanding of how to formulate and maintain a disaster recovery plan – a vital piece of knowledge for organisations who must have plans in place to ensure their data can be recovered in an emergency. This part of the course will ensure that, as an IT professional, you have a good understanding of cloud services and how to enforce cloud security methods to defend systems against sophisticated attacks.
Your top learning outcomes:
Your course will then cover how operating systems work for desktop and mobile devices, as well as how an infrastructure technician can use them effectively when supporting users and optimising systems.
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