Netcom Training’s intensive IT Support course is your shortcut to breaking into IT and a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - all in an interactive online format, and land a globally recognised CompTIA Tech+ certification.
This course is designed for learners based in the West Midlands and London. If you're looking for a digital support course in Manchester, click here.
13 weeks, part-time
100% online learning
Career-boosting skills in IT support, admin and analysis
180 hours
Level 3, Netcom Certificate of Completion, CompTIA Tech+ exam vouchers
Adult Skills Fund
Looking to break into tech? Our IT training course is designed to equip you with in-demand IT support skills. This digital course covers everything from troubleshooting to networking, and cloud computing to business processes.
In just 13 weeks, you’ll complete an online training course that prepares you for real IT jobs. Whether you’re starting fresh or upskilling, Netcom’s bootcamp course will help you earn a CompTIA Tech+ certification and land a role in tech.
Boost your career with our expert-led online training course and start your journey in IT support today.
You could learn for free if you meet the eligibility criteria:
Kick off with the fundamentals of computer hardware and software architecture, network addressing (including numerical skills with binary numbers), network media (cabled and wireless) and the hardware required for connections, security and the maintenance procedures used to keep a network running, essential for any IT pro.
Get familiar with OS setups, mobile integration and system optimization.
Next up, you’ll dive into cloud services, starting with the practical set up and the delivery models deployed within them. You’ll learn about the features of effective cloud security and how to apply security protocols to real-life scenarios. You’ll also gain an understanding of how to build and maintain a disaster recovery plan, a vital skill for IT technicians to ensure data can be recovered in an emergency. As an IT professional, this area of the course will give you the knowledge to enforce cloud security methods and defend systems against sophisticated attacks, a skill employers will be keen to see on your CV.
Finally, you’ll explore how to apply your skills practically to everyday work within a business or organisation, crucial to securing a role within IT.
Crack into the IT industry with roles like:
The frontline of tech support. You’ll troubleshoot hardware/software issues, set up new systems and help users stay connected. Perfect for problem-solvers who love working with tech.
Get paid whilst learning. You’ll assist with troubleshooting, setting up new devices, managing user accounts and logging IT issues, all whilst gaining industry-recognised qualifications.
Help users navigate software issues, install updates and troubleshoot bugs via phone, email or remote access. A great role for anyone who loves tech and helping people.
Keep businesses running smoothly by managing networks, security and operating systems. You’ll handle system monitoring, backups, troubleshooting and security updates.
Be the go-to problem solver for IT issues. You’ll respond to user inquiries, diagnose software and hardware problems and provide solutions, ensuring smooth IT operations for businesses.
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"I started this course with zero experience in social media or web design, and I’m genuinely amazed at how much I’ve learned. Gary is an excellent instructor and he’s incredibly knowledgeable, and explains things in a way that’s easy to grasp, even for complete beginners like me. From the in's and out's of owning and running a business, to marketing related knowledge, social media platforms, deep-diving into AI, as well as web design. The knowledge is highly valuable and practical. What really stood out was how empowering it felt to learn skills that directly support marketing your own business. As someone exploring entrepreneurship, I found the content both inspiring and practical, and it’s given me the confidence to take the leap and start building my own brand. The course also offers a solid foundation for entry-level roles in marketing (but have not had any luck as yet). The only downside was the employability sessions; while well-intentioned, they didn’t add much value for someone who’s already familiar with the job market. Overall, the Social Media and Web Design is a fantastic learning experience that’s hopefully opened up new possibilities for me. Highly recommended if you're looking to upskill or pivot into digital marketing. "
Customer
05 November 2025
"What an amazing experience never would l have thought l would have a blast learning online. I started this course with zero knowledge as to what l was doing but boy do l not feel like l could conquer the world. Do you know l can create a website of my own? Special thanks to Gary he is amazing and has all the patience in the world. From learning how to use Ai to coming up with a business idea to creating it. Thank you so much NETCOM."
CheyAnneMukwereza
04 November 2025
"Taking the Social Media and Web Design course at Netcom has been such a great experience. My tutor, Gary Murrain Meade, was amazing, very knowledgeable, patient, and always willing to share real-world examples that made everything easier to understand. I joined the course hoping to learn more about SEO and web design to help me on my entrepreneurship journey, but it turned out to be much more than that. It really opened my eyes to the full process of building a business, from developing an idea and doing market research to creating a proper business plan. I also learned so much about social media strategy, like understanding customer personas, mapping the customer journey, and planning campaigns using tools like Later.com, Canva, and different AI tools. Gary made every session engaging and full of insight. Honestly, he’s like a walking library of knowledge! Another great part of this course was the people. My classmates were all friendly, supportive, and always willing to share their knowledge and experiences, which made the learning environment even more enjoyable and inspiring. Overall, this course gave me the confidence and skills I needed to move forward with my business goals. I’m really grateful for the support from Netcom and would definitely recommend this course to anyone who wants to learn practical, up-to-date digital and business skills."
Mory Kante
04 November 2025
"When I registered with Netcom I had no idea how much I will learn my focus was learning about this scary AI which was coming to take our jobs. Today I stand confidently knowing how to start my own business, running using digital channels which was also a scary territory for me. Today with the knowledge it isn't so anymore. I can even do my own website and check how and apply strategies on how to remain competitive. As a nurse would they not put AI on the outline I wouldn't have picked it. They also gave us tools for careers. The tutors were very patient and knowledgeable in their subject matter.All lessons were interconnected and at the end it all came together. Thank you Netcom"
Bongie Stephenson
04 November 2025
"Netcom has changed the way I approach everything. I have a fresh perspective and clearer current understanding of what I have been doing for the last twenty years, in social media content creation and marketing. I wonder how I managed without the knowledge and focus that I have now. I feel like given the opportunity I could conquer the world with my new skills which include business plan creation and website design. I have astounded myself with what I have developed under the carefully guided instruction of Gary our lecturer. He has been amazing and patient. Time for everyone. Soothed all the panicked moments where I felt overwhelmed. Thank you Netcom for allowing me to take part in this amazing course. I will share with everyone who asks, and boast about your institution. Been a fantastic experience."
Louise McAuliffe
03 November 2025
"I recently completed a 12-week training program with Netcom Training, and it was an amazing experience! The course covered everything from business planning and branding to marketing, social media, and analytics. Each session was engaging, practical, and full of useful insights that helped me build real skills and confidence. A special thanks to Gary Murrain Meade for being such a patient, kind, and amazing teacher. His support, encouragement, and clear explanations made the learning experience truly enjoyable and inspiring.Also to amazing, helpful team. I highly recommend Netcom Training to anyone looking to develop their business knowledge or enhance their professional skills. It’s a fantastic program that genuinely helps you grow and succeed! "
Fatima D.
03 November 2025
"My Netcome course with Gary has been absolutely fantastic. He’s taught me so much about how to use AI to my advantage for my new company, which has completely changed my mindset after initially being nervous to use it. Beyond that, I’ve learned valuable skills in social media marketing and web design that have already started to make a difference in my work. Gary was incredibly engaging throughout the course, making every lesson both enjoyable and insightful."
AUTUMN
03 November 2025
"This course just opened my eyes to so many possibilities and avenues to work on social media, that I always thought was really difficult and needs specialised knowledge and experience. Gary made everything so easy to understand and follow, I feel I am ready to implement this learning in real life and excel. For me the best part was how AI can be integrated in your everyday work, simplifying and taking things to the next level with such ease. I would definitely recommend this."
Abhijit Bhongle
03 November 2025
"From Zero to Hero - A Truly Transformative Experience with Netcom The Social Media Marketing programme at Netcom has far exceeded my expectations. Coming from absolutely no background in marketing or social media, I can honestly say I’ve gone from zero to hero thanks to the incredible structure and delivery of this course. The programme is exceptionally well designed, with a clear, logical progression that makes even complex topics easy to grasp. What stood out most to me was the multimodal teaching style combining visual, auditory, and hands-on learning, which made the content engaging and accessible for all types of learners. As someone who values neurodivergent-friendly learning environments, I found the teaching methods refreshingly inclusive, flexible, and supportive of different processing and learning styles. A special mention must go to Gary, whose teaching style truly makes this course shine. His patience, clarity, and genuine passion for the subject are evident in every lesson. He takes time to ensure everyone understands the material and creates an atmosphere where questions are always welcome. Gary’s ability to explain concepts in a practical, relatable way made learning marketing not only approachable but genuinely enjoyable. I can’t recommend this course highly enough to anyone considering a career in marketing or wanting to upskill in today’s digital world. Netcom has built a programme that’s both empowering and transformative, and I’m deeply grateful for the journey it’s taken me on."
farishta author
28 October 2025
"I had the privilege of following a course at Netcom with Gary. The course gave us not only all the necessary theory but also a wealth of practical exercises and assignments to integrate. I especially enjoyed the quizzes on Socrative, the high interactivity of the course, and the exercises (labs). Gary has been incredibly patient and an inspiration for the group, fostering a safe, friendly and engaged atmosphere. Thank you!"
Catherine D.
28 October 2025
"practical focus — we learned how to use real AI tools that can be immediately applied in everyday work. Everything was clear, structured, and without any spare or overwhelming theory. The instructor explained each topic in an accessible way and was always ready to give extra support when needed. Now I have a clear and systematic understanding of how to create a business plan, build a marketing strategy, and even develop a simple website using effective AI tools. I also know which metrics to track and how to manage social media more strategically. Most importantly, I’ve gained a holistic vision of how to grow a business through digital presence. These insights might not be enough for a large corporation, but for small businesses, they are perfect — because small business owners don’t have time for endless theory. They need clear, efficient, and working tools — and that’s exactly what this course provided."
Olena On
28 October 2025
"Thanks to Gary, I had a great time learning and growing my confidence using AI / training up on SEO optimization / website creation. Course was well paced and offered alot of support in and out of class if needed, with alot of support on what services to use and recommendations on what to do to start your own business if thats what you want. Gary was very engaging and kept checking on you and would have activities to make sure you are paying attention as goes on. The course is wonderful if you can commit the time as it is a long course and it can feel a bit over whelming if you have to balance a job at the same time, but Gary adn the rest of the team are there to help and support too. "
Samuel Salazar
28 October 2025
"I'm on a Social Media and Web Design course - very informative and well structured helping us learn and progress in time. the group dynamics were really good and kept me productive and on the proverbial track. I particularly like Gary's teachings as they're very unique and a whole new way to keep me digesting new information. The overall course was wonderfully laid out and kept me accountable and eager to learn more.# Thank you for this opportunity to dive into the world of social media and web design."
Noordin Nanji
28 October 2025
"i am student of social media marketing& web designing course with Netcom, its a great platform to provide extra ordinary skills, My teacher Gary is a legend, He delivered lessons very efficient way and make process of learning easy for students, My digital & IT skills are improved and now i am able to design website and i am able to Start my e commerce business, Its highly recommended platform to get knowledge and improve technical skills."
Hasan Raza
28 October 2025
"At first, I was really scared to join the Social media and Web design course online as I had never done something like this before, but I really enjoyed it, especially with my Tutor being Gary Murrain-Meade. Honestly, an amazing tutor and very informative. I have learnt so much during this course."
Chad Langan
28 October 2025
"Had an absolute blast attending this course. Anyone at all can try to teach IT or even learn IT just from watching youtube videos but few really capture the right way to teach. Every lesson I attended it was obvious to see the level of quality that Netcom as well as my tutor has made sure to reach for our lessons. I have been very satisfied and content with how Netcom has offered their IT training. Also, a big shout out to my tutor, Antwan Atkins. No matter the scale of knowledge in terms of IT there were within the learners, patience and support was always available and everyone was always given the opportunity to share their thoughts. I can personally say that I love the way that the classes are set out as it ensures that no one is left behind. Even in the event of this happening, further support is extended towards the learners. There hasn't been even one moment during my time in this course where I felt like I had no one to turn to or that any questions were unanswered or shrugged off. I'm very thankful and glad for the learning opportunity provided (free) by Netcom and for all the continued support that has been provided for me. Cheers again Antwan, couldn't have done it without ya."
YJ
16 October 2025
"Everything about this course and the topics were very interesting to get into and the units were set up in a great order. I've learnt a lot more than I expected to when I started this, but it has been made easier and simpler to remember, mainly through the help of Antwan. Great course, better tutor. "
Jack Prendergast
18 September 2025
"First I want to express my gratitude for the exceptional teaching (Antwan Atkins) From the very beginning, I felt welcomed and supported, despite having no prior experience in IT. The engaging teaching style made complex concepts manageable and relevant. The hands-on approach allowed me to develop practical skills that I can confidently apply in real-world situations. I appreciate the encouragement and motivation you provide, which has truly inspired me to grow in this field. Thank you for being such a dedicated and approachable teacher "
Babajide Omojuwa
17 September 2025
"While thinking about our career we got this opportunity to learn and brushup our Skills with Netcom training... And in that we got a well trained and professional Trainer who have amazing skills... I specially want to mention his name Antwan Atkins... His way of teaching and understanding make us feel comfortable and confident..."
Bhawana
17 September 2025
"I really enjoyed the IT Essentials course at NetCom. It was a great mix of theory and practice — from learning about hardware and software to actually building and troubleshooting PCs. The hands-on labs were my favorite part, and the instructors Antwan Atkins made everything easy to understand. This course gave me more confidence in IT and motivated me to keep learning."
Radu Madalina
17 September 2025
