Information Technology (IT) Technician


As an IT technician, you have to make sure all the hardware, networks, and software are installed correctly and working, spotting errors and chaos. That is precisely what we teach in our level 3 infrastructure technician course; we will take a deep and exciting dive into the IT infrastructure industry. It will provide excellent grounding and hands-on experience in which you will fully understand the ins and outs of IT infrastructure, spot the errors, chaos and be capable of fixing the problems.

New Skills

All learners who complete the level 3 infrastructure technician course will gain new skills in:

  • IT Essentials
  • Networking And Architecture
  • Mobile And Operating Systems
  • Cloud Services

Career Opportunities

Completing the course leads you to an endless path of possibilities  you will be able to enter the IT industry with the knowledge, skills, and understanding needed for roles such as:

  • IT Technician
  • IT Helpdesk Support Officer
  • Desktop Support Technician

Key Information

Start dates: This course is full.
Study mode: TBC
Course length: 12 weeks
Delivery: Online (tutor-led classes)

Funded through the DRF provision provided by the Liverpool City Region Combined Authority

  • Completion Certificates

    Pearson Networking And Architecture

    Pearson Mobile and Operating Systems

    Pearson Cloud Services

    Cisco IT Essentials/ CompTIA A+

  • Course Exams

    Please note: Modules taught on this course lead to certain certificates. However, it will be the responsibility of the learner to pay for the exam/s if they wish to obtain a certain certificate/s.

  • Career Advice

  • Student and Tutor Support


  • Live in Liverpool or surrounding areas
  • Living in the UK for a minimum of 3 years
  • You must be over 19
  • Level 2 English and Maths required or studying towards


Phase 1:

Networking and Architecture

  • The basic hardware and software of computer systems
  • Numerical skills for network addressing
  • Network connectivity and media
  • How to configure and maintain a secure network
  • Maintenance practices and processes

Phase 2:

Mobile and Operating Systems

  • The principles of mobile and desktop systems
  • How to deploy, configure, and securely integrate desktop devices
  • How to deploy, configure, and securely integrate mobile devices

Phase 3:

Cloud Services

  • The fundamentals of cloud services
  • Cloud security
  • Cloud technologies
  • Cloud backup and recovery methods

Phase 4:

CompTIA A+ / Cisco IT Essentials

  • Part 1
    • Hardware and Networking

    Part 2

    • Operating Systems and Software

    Part 3

    • Implementation
    • Virtualization and Cloud Computing
    • Security
    • Operational Procedures

To request more information please complete the form below, a member of staff will contact you as soon as we receive your online application. You can call our office to discuss the course by calling 0121 450 9300.

    Student Testimonials

    The course was great and I learnt a lot and my teacher Doug was amazing. I couldn't ask for a better teacher

    Zulifkar Younas

    CSIS Student

    Had a great time studying, really enjoyed the course (even though there was alot of work to get through) whilst juggling a job and home life, thanks Tim!


    Cyber Security Student

    Great learning experience . Helped me alot to return in IT . Very helpful tutor . Highly recommended

    Plaha Singh

    IT Student

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