Launch your career in IT and digital services with an IT skills course that introduces the fundamentals of digital support, from IT systems and cloud services to data management and security. You’ll build practical, portfolio-ready skills that employers need right now - without the pressure of exams.
Whether you want to become an IT support technician, a data analyst or simply strengthen your digital skills for the workplace, this qualification equips you with the foundation to succeed. Plus, you’ll gain UCAS points to support progression to higher education.
9 weeks full-time, 16 weeks part-time
100% online learning
Career-boosting skills in digital support
180 hours
NCFE Level 3 Certificate in Digital Support
Adult Skills Fund
A broad foundation in IT support
This Level 3 IT support course gives you a strong grounding in the digital workplace. You’ll learn about the structure of the IT support industry, the policies and legislation that shape it, and the professional skills employers value most – from clear communication to problem-solving and teamwork.
Practical skills for IT, cloud and data
You’ll gain valuable experience with network infrastructure, cloud services and IT systems, developing the ability to configure and troubleshoot devices, manage helpdesk tickets, and install and maintain applications. Data management is also a key focus – you’ll learn how to source, cleanse and analyse data, before turning insights into easy-to-understand visualisations.
Building confidence in security and digital transformation
As digital security becomes more critical, this course introduces you to risk management, SIEM tools and vulnerability assessments so you can help keep organisations safe. You’ll also explore digital transformation, including Agile and Waterfall project management and learn how to act as a digital champion who supports innovation and change in the workplace.
Flexible, supportive and progression-focused
Delivered online with structured tutor support, the NCFE Certificate in Digital Support offers flexibility without sacrificing depth. Assessment is portfolio-based – meaning no stressful exams – just practical work you can showcase to employers. The qualification also carries UCAS points, supporting your progression to higher education or further professional training.
You could learn for free if you meet the eligibility criteria:
Discover
Take your career prospects to the next level with this certification, setting you up for a range of roles:
Work with teams to deliver IT support, configure systems, and resolve technical queries.
Provide day-to-day IT help, supporting users, troubleshooting issues, and managing devices.
Use data to solve business challenges, track performance and communicate insights.
Become the first line of defence in IT support, handling tickets, incidents, and user requests.
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"The course was informative and I was able to get a much better grasp of cyber security, the tutors were good at supporting us with the queries we had, plus the group I was in was awesome."
Tom Jones lol
15 December 2025
"The course material was well researched and up to date plus it was delivered in a professional manor. They encourage you to learn more by offering additional test examples and Quizzes' on Try Hack me and Immersive labs. "
Nicholas Percy
15 December 2025
"The online courses provided by netcom training are a fantastic way to upskill and gain knowldge in your chosen industry. Upon enrolling onto the course the staff where very helpful in answering any questions and queries promptly they also gave valuable advice and guided me to the right course based on my career interets. The enrolment process was quick and efficient with clear guidance provided every step of the way. The cyber security practices level 3 was a great starting point where i learnt all relevant practical knowledge required for a career in cyber security. The lessons where well organised, fun and interactive along with the career progression webinars which helped in cv writing , interview prep and the job application process. Overall I would highly recommend netcom training courses for anyone looking to upskill or looking for a career change. "
Saira Imran
15 December 2025
"Course was clear on what is needed, but if you are like me who hardly touched cybersecurity and no little about it, there will be a information overload, so be prepared to consume a lot of course material as the course can become overwhelming, The tutors are helpful and knowledgeable, the course time was ideal as it was only 4 days a week at 3 hours a day, the workbooks required a lot a writing and recommends following the rubric for writing the answers, only pain for me was the marker would send the workbook back for correcting and then resubmission, now resubmissions are unlimited, my course is a very pleasant and understanding lady, she was always available to offer support when needed."
Jason Birch
15 December 2025
"Absolutely love the atmosphere of the Netcom Training tutors, i had lots of fun learning and am happy to have earned my certificate! I would recommend Netcom to anyone who wants to learn some more no matter what part of life they are at."
Fatema Begum
15 December 2025
"I was a beginner in this field. So, I needed to start from basic definitions. The experience was great because we learnt everything in detail and we started from very basic information and then moved on to advanced. The units were written in detail, and I was able to access the slides after the class. Also, presentations were included in the lessons. This boosted my confidence. "
Amtul
15 December 2025
"Great course with in-depth detail on the Principals of Cyber Security, The delivery from Rachel was amazing. Extremely helpful and very thoughtful. Thank you all at NetCom Lax"
Lax hussain
15 December 2025
"i enjoyed every part of the course. Rachel was a great trainer. Antwon and Carol who stood in for her when she was on leave were also great too. Ive learnt so much regarding this course and whilst it was intensive it was truly enjoyable. Thank you to all of the Netcom Team!"
Al
15 December 2025
"Everything was great about this course very informative. Especially our course instructor, she was wonderful and was very professional with everything. Overall good experience with this course and with Netcom "
Danish Imran
15 December 2025
"I had a very supportive environment throughout the course. Our tutor Rachel was amazing covering everything we need and more. "
Sahan Barzinji
15 December 2025
"Great theoretical knowledge to gain a basic understanding on cyber security."
Lou
15 December 2025
"My experience with Netcom Training has been exceptional from start to finish. The course was delivered with clarity, structure, and real industry relevance, and the level of support provided throughout the programme was outstanding. I would especially like to recognise my trainer, Alexander Ocheja, whose teaching style, patience, and deep subject knowledge made a huge difference to my learning. Alexander explained complex topics in a way that was easy to understand, always encouraged questions, and consistently went above and beyond to ensure every learner felt confident and supported. His dedication truly elevated the training experience. The course content was practical, engaging, and directly connected to real-world applications in AI and digital technologies. The hands-on sessions were extremely valuable, helping me build confidence and skills I can immediately apply in a professional environment. Communication from the entire Netcom Training team was excellent. Whether regarding ILPs, diagnostics, coursework, or end-of-course paperwork, every query was responded to promptly and with genuine care. I always felt guided and supported throughout my learning journey. Overall, Netcom Training exceeded my expectations in professionalism, quality, and learner support. I feel far more confident, skilled, and future-ready thanks to this programme. I highly recommend Netcom Training and especially Alexander Ocheja to anyone looking to upskill or start a new career path. A truly learner focused training provider that delivers real value."
A A Mk
11 December 2025
"I have just completed an AI course with Netcom. I would 100% recommend. Alexander Ocheja was an excellent teacher. He will provide you with an amazing base to pursue a career in AI."
Jay Solanki
11 December 2025
"The course itself was great, the content and skills I acquired over the course are valuable and definitely worth the time. The tutor was also amazing, good delivery and made sure everyone was keeping up. Would definitely recommend them for others looking for similar training"
Oliver
05 December 2025
"The Netcom Training course was really good and i couldn't be happier with my experience. My tutor guided us very well throughout the course with engaging lessons. The progression team were also very helpful with the career advice and going forward. Highly recommend for anyone trying to upskill or gain a new experience"
Ismail Patel
05 December 2025
"Very informative and well structured lessons carried out by exceptional tutors. Also implements CV employability sessions which help prepare students for the workplace. Perhaps needs to be a slightly longer course to allow space for unexpected delays or interruptions. "
Ben Austin
05 December 2025
"I attended a 9 week level 3 digital support course taught by Shahi. Shahi was a great tutor always going out of his to way to make sure we understand everything. The course itself was a bit frustrating as it had a few mistakes in it making things harder for us but it was the first time this course was taught. Overall I really enjoyed the course."
Bernadette Adair
05 December 2025
"It is good, everything is new to me. if the course has much more AI related assignment, it will be better."
customer
05 December 2025
"the learning material and support provided by our tutor was second to none. Being able to become more proficient in Excel and SQL has been an eye opening experience for me"
Mohamed Roble
04 December 2025
"I recently completed my Cyber Security Practices Level 3 course with Netcom Training, and I couldn’t be happier with the experience. The course was well-structured, engaging, and delivered in a way that made complex topics accessible. A huge thank you to my tutor, Carol, whose guidance and support made a real difference. She explained concepts clearly, encouraged me to think critically, and always provided practical examples that helped me connect theory to real-world scenarios. Her patience and professionalism kept me motivated throughout the course. Netcom Training also stood out for their professionalism and commitment to learners — communication was clear, resources were easy to access, and the support team made sure I stayed on track. Overall, I feel much more prepared for a career in cybersecurity thanks to Netcom Training and Carol’s excellent teaching. I would highly recommend them to anyone looking to build skills in IT or cyber security."
Bernadetta Mahama
27 November 2025
