Launch your career in IT and digital services with an IT skills course that introduces the fundamentals of digital support, from IT systems and cloud services to data management and security. You’ll build practical, portfolio-ready skills that employers need right now - without the pressure of exams.
Mapped directly to real job roles, the course develops both your technical ability and professional confidence. Whether you want to become an IT support technician, a data analyst or simply strengthen your digital skills for the workplace, this qualification equips you with the foundation to succeed. Plus, you’ll gain UCAS points to support progression to higher education.
9 weeks full-time, 16 weeks part-time
100% online learning
Career-boosting skills in digital support
180 hours
NCFE Level 3 Certificate in Digital Support
Adult Skills Fund
A broad foundation in digital support
This Level 3 IT support course gives you a strong grounding in the digital workplace. You’ll learn about the structure of the IT support industry, the policies and legislation that shape it, and the professional skills employers value most – from clear communication to problem-solving and teamwork.
Practical skills for IT, cloud and data
You’ll gain valuable experience with network infrastructure, cloud services and IT systems, developing the ability to configure and troubleshoot devices, manage helpdesk tickets, and install and maintain applications. Data management is also a key focus – you’ll learn how to source, cleanse and analyse data, before turning insights into easy-to-understand visualisations.
Building confidence in security and digital transformation
As digital security becomes more critical, this course introduces you to risk management, SIEM tools and vulnerability assessments so you can help keep organisations safe. You’ll also explore digital transformation, including Agile and Waterfall project management and learn how to act as a digital champion who supports innovation and change in the workplace.
Flexible, supportive and progression-focused
Delivered online with structured tutor support, the NCFE Certificate in Digital Support offers flexibility without sacrificing depth. Assessment is portfolio-based – meaning no stressful exams – just practical work you can showcase to employers. The qualification also carries UCAS points, supporting your progression to higher education or further professional training.
Discover
Take your career prospects to the next level with this certification, setting you up for a range of roles:
Work with teams to deliver IT support, configure systems, and resolve technical queries.
Provide day-to-day IT help, supporting users, troubleshooting issues, and managing devices.
Use data to solve business challenges, track performance and communicate insights.
Become the first line of defence in IT support, handling tickets, incidents, and user requests.
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"I recently completed the IT Support course. It was a fantastic experience, and I gained many new valuable skills that have helped me land my first job in IT. My tutor and the rest of the staff at Netcom Training were very helpful and always supportive during my course. Lauren, my career coach, and Tony my tutor, were absolutely amazing. I wouldn't have been able to land the job I have now without them. They were always helpful and showed interest in my progress."
Stefan Kospic
12 August 2025
"The simplicity that the trainer took the course make me love it more and passed my exam"
samuel abe
30 July 2025
"I had previously done an Infrastructure specialist course with Netcom, but this CompTIA Pentest+ course is a game changer and has changed everything for me regarding IT. It is a career-changing experience, and the tutor was an excellent teacher, providing support every step of the journey. I totally enjoyed the 24-week course as it felt like just 4 weeks. I am confident in taking on Pentest certification exams and certainly know my way around the CyberSecurity World. Thank you, Netcom, for simplifying this learning and building confidence in me."
Robin Morrison
15 July 2025
"I recently completed a 5-day Network+ course with Shahi from Netcom training. Shahi was very knowledgable and made the course engaging. What really stood out was his interactive teaching style. He didn’t just stick to the slides; he brought the material to life using practical tools like Cisco Packet Tracer, which made complex networking concepts much easier to understand. Thanks to Shahi, I now feel much more confident in my networking knowledge and well-prepared for the certification exam. "
Louis Ofoluwa
15 July 2025
"To be honest that, I have got better knowledge in cyber security + through this course work. And I have more interest to learn further in this field. Thank you so much for your guidance and support to build up my knowledge on it. "
Ketheeswaran
03 July 2025
"I must say I've learnt a lot so far, and I'm quite glad I signed up for this course when I did, as I was able to get 50% off the fees. We had a lot of support from the team, from the point of registration right down to the lectures. I would like to thank Kezia F. for her support during the registration, as she was of so much help. Also a big shout out to Shahi W. who was extremely wonderful with the way he delivered the course. I like to commend his patience, his constant follow-up and his effort in making sure we all understood the course, as he was more than just a lecturer but a father too. I'm glad that we were able to cover the whole topic within the limited time we had, and I can say with a bit more research and guidance I'll be more than ready for the exam. Once more, I'll like to thanks the whole team for this opportunity. "
Anne Tracy
03 July 2025
"Overall, I had a great experience with Netcom, specifically with my tutor Shahi, he went through great lengths to during this course, and thoroughly explained each step of what he was doing, and great personalised examples with it. All lessons were recorded so I can go through it again at my own pace and revisit the topics I struggled in. I have a lot of respect for Shahi, he would even go out of his way to make sure we understood what we were doing, very professional and kind, with a good mix of humour to keep us going. Thank you Netcom, and thank you Shahi for making this a great experience for us."
Riaaz
03 July 2025
"Got an idea of what sec+ course was about. Resources would be accessible for some time."
Gideon
03 July 2025
"So far, my experience with Netcom Training has been fantastic. However, if the course had been about another week (or even two weeks) longer, I would have been able to absorb the information I learned more thoroughly. Either way, I can watch the lessons afterwards."
Michael Tunstall
03 July 2025
"Interesting course. Learned a lot on the Fundamentals of IT Support. Tutors were great and knew a lot about the topic. There is an assessment at the end of each unit to refresh your knowledge and also Kahoot games at the start of each sessions."
Ahmed Taiwo
12 June 2025
"The tutors were all incredibly friendly and helpful with answering questions and presenting the topics in an interesting and approachable manner. The format of the course is easily manageable and digestible, the course was truly time well spent. "
Daire Hamill
12 June 2025
"I just finished IT course and all new knowledge gave me trough greats teachers"
David
12 June 2025
"my experience i was really good my teacher Antwan was really positive and a big help, they got me threw the course and they all ways there to help. i think this was very productive and you learn a lot in these course "
mohammed mahabis
01 June 2025
"I had the best possible learning experience. Shout out to the Trainer. His patience and ability to guide us through moments of confusion made a world of difference. I’m excited to take everything I’ve learned to the next level and continue my professional development. A huge thank you to Netcom training for the amazing opportunity to study Cyber Security!"
P Hanson
30 May 2025
"I did the Tech and Cloud essentials course, which rolled together the syllabus for the CompTIA certifications for Tech+, Cloud Essentials+, and Tech+ cores 1 and 2, over 12 weeks finishing on 29/05/2025. I enjoyed the course thoroughly. It was taught 4 days a week Mon-Thurs, 3hrs per day 10am-1pm. We were well provisioned with support material, comprehensive PDF's of the booklets for each course, and copies of all the slides presented to us throughout. Each session was presented as a lecture over MS Teams, and each one was recorded, so could be watched back to go over tricky material, or in case part or whole of a session was missed. For each certification there was a wealth of supplemental online resources - online workshops, specimen questions, flashcards, Labs etc which reinforced the taught material. The quality of the teaching was good - our tutor, Antwan, really shone when he was presenting material which reflected his own experience in the industry, of which he had plenty. Some of the material was quite dense and slide-heavy, and there were a few weeks during the Cloud course in which is was hard not to feel a bit overwhelmed. This was not a fault of the teaching, or the supplied material, so much as how much info needed to be put across in such a short amount of time. There was certainly enough supplemental material to make organising revision a breeze. With about 6 hours of independent study per week i was able to sit and comfortably pass the certs for Tech+ and Cloud essentials+ a month before the end of the course. I have A+ core 1 booked for next week and feel confident about passing, and easily have sufficient notes from class and study material to be confident about booking A+ core 2 soon. Netcom provide further support for 6 months after the course end, including revision workshops, one to one contact with an employment/job skills professional, CV/LinkedIn building support, and more. I have not used these services yet, but plan to when i have completed the academic portion of the course. I would find it hard to criticise any part of the course, in terms of the teaching, resources, and support. The only thing I would have liked to see more of, was more engagement from some of the other participants on the course - with a tutorial group size of 20 or so, there were only ever eight or nine of the cohort who ever contributed regularly to the online classes and discussions, and at least four or five names who I never saw contribute even once. Quite hard to do over a 12 week course. Not Netcom's fault of course. I would recommend Netcom as a training provider without hesitation, and would certainly use them again to gain further training in this field"
Stu Moffat
30 May 2025
"Did the NetCom CompTIA training course led by Antwan and have to say it was spot on great teacher was always there to help us with everything from exams to revision couldn't have asked for more passed tech+ and feel confident going into the industry and doing the final exams and the help from admin and progression for all the access to materials would 100 percent recommend this to anyone who wants to learn and get into this industry. "
Mohammad
29 May 2025
"My experience was truly exceptional, thanks to my amazing tutor, Mamie Anne-Patrick. She is an absolute star with a strong background in marketing, and it shows in her engaging, empathetic, and innovative teaching style. Mamie made learning an absolute joy and was a pleasure to work with from start to finish. I highly recommend this course to anyone seeking an introductory understanding and a solid foundation in the world of UI/UX design. Thank you, Mamie! Please support and connect with her on LinkedIn."
Halima
26 May 2025
"They provide personalised support to help each person through the course they're on. We were all at different levels going in but the tutor made sure to accommodate the needs of each learner. "
Jordan pollard
23 May 2025
"I recently completed the Cyber Security Practices Level 3 course with Netcom, taught by Antwan. The course provided a strong foundation in cybersecurity principles, covering key practices and real-world applications. Antwan was highly communicative, clear in his explanations and ensured that complex topics were accessible. His teaching style was structured and informative, making it easy to follow along. I appreciated the practical insights he shared, which helped reinforce the theoretical aspects of the course. Antwan went above and beyond by taking the time to demonstrate the tools and different technologies used in cybersecurity, even those that weren't mandatory as part of the course. Overall, this was a valuable learning experience, and I would recommend it to anyone looking to build their cybersecurity knowledge. "
Marian Marchitan
23 May 2025
"A great experience, Antwan is a great teacher. Highly recommended."
Hammad Zaidi
22 May 2025
