Launch your career in IT and digital services with an IT skills course that introduces the fundamentals of digital support, from IT systems and cloud services to data management and security. You’ll build practical, portfolio-ready skills that employers need right now - without the pressure of exams.
Whether you want to become an IT support technician or simply strengthen your digital skills for the workplace, this qualification equips you with the foundation to succeed. Plus, you’ll gain UCAS points to support progression to higher education.
9 weeks full-time, 16 weeks part-time
100% online OR hybrid learning
Career-boosting skills in digital support
180 hours
NCFE Level 3 Certificate in Digital Support
Adult Skills Fund
A broad foundation in IT support
This Level 3 IT support course gives you a strong grounding in the digital workplace. You’ll learn about the structure of the IT support industry, the policies and legislation that shape it, and the professional skills employers value most – from clear communication to problem-solving and teamwork.
Practical skills for IT, cloud and data
You’ll gain valuable experience with network infrastructure, cloud services and IT systems, developing the ability to configure and troubleshoot devices, manage helpdesk tickets, and install and maintain applications. Data management is also a key focus – you’ll learn how to source, cleanse and analyse data, before turning insights into easy-to-understand visualisations.
Building confidence in security and digital transformation
As digital security becomes more critical, this course introduces you to risk management, SIEM tools and vulnerability assessments so you can help keep organisations safe. You’ll also explore digital transformation, including Agile and Waterfall project management and learn how to act as a digital champion who supports innovation and change in the workplace.
Flexible, supportive and progression-focused
Delivered online with structured tutor support, the NCFE Certificate in Digital Support offers flexibility without sacrificing depth. Assessment is portfolio-based – meaning no stressful exams – just practical work you can showcase to employers. The qualification also carries UCAS points, supporting your progression to higher education or further professional training.
You could learn for free if you meet the eligibility criteria:
Discover
Take your career prospects to the next level with this certification, setting you up for a range of roles:
Work with teams to deliver IT support, configure systems, and resolve technical queries.
Provide day-to-day IT help, supporting users, troubleshooting issues, and managing devices.
Use data to solve business challenges, track performance and communicate insights.
Become the first line of defence in IT support, handling tickets, incidents, and user requests.
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"My experience with Netcom has been extremely positive. I enrolled on this course, and it has honestly been one of the best learning decisions I have made. The course is very practical and focuses on real skills that can be applied immediately when building a business online. Gary, the trainer, is very knowledgeable and professional. He has a lot of real industry experience and explains concepts clearly, using practical examples and useful advice. He is also supportive and encourages questions, which makes the learning environment comfortable and motivating. Overall, the course has helped me gain confidence in using digital tools to grow a business online. I would highly recommend this training to anyone who wants to understand social media marketing and web design in a practical and supportive learning environment."
Prisca
13 March 2026
"I started the course at Netcom, not knowing if it would be the right direction for me. I wanted to enhance my skills and broaden my understanding in relation to social media. I have to say I learnt a lot that I didn't know before starting. With clear teaching and gudiance I digested complex ideas and applied them to the project that was started from day 1. Learning new skills and practically applying them is a great way to learn and something that completely resonates with me. I've come away with more confidence in myself at a level I didn't know I would before joining the course. With the careers support provided after the course, I feel that it will also help me with securing a role that I thoroughly enjoy and one that I can excel in. Huge shoutout to Gary for his brilliant expertise and support, couldn't have done it without him."
Harrychrisrobin
13 March 2026
"Netcom is truly a wonderful platform and the course i have just finished was one of the best in terms of teaching and resources. I had lots of fun learning about Social Media Marketing and designing and developing my own website. This course has set me well for the future and i would highly recommend this to friends and family to help them upskill and grow as people, "
Ahmed Lul Dirie
13 March 2026
"I did social media marketing and web design , Gary was an immersive and knowledgeable tutor , really enjoyed his lessons but the only thing that derailed us was the second week when another trainer took over and wasn't as interesting , and that made me fall behind , in general the course was good , i learned alot and the AI part was fascinating so i would recommend it "
Mehnaz
13 March 2026
"I recently completed this Social Media Course and cannot recommend it highly enough. Gary was an exceptional tutor, knowledgeable, approachable, and genuinely passionate about the subject. He has a wonderful ability to make complex concepts feel accessible without ever oversimplifying them. The course was well-structured, engaging, and immediately practical. I came away with real confidence and skills I have already begun putting to use. If you are considering this course, do not hesitate five stars, without question. "
Alan Wesley-Turner
13 March 2026
"Wow. What an amazing experience! Building a real business alongside the coursework made everything relevant. A great tutor helped too! I now have the confidence to launch my business to the world. Highly recommend this course. Thank you."
Samantha Poole
13 March 2026
"Excellent experience with my Level 3 Course Joined the Social Media and Web Design Level 3 course in February, and have had an amazing experience with it. I have learnt so much that will take me into a new chapter of my career path, my tutor was fantastic and so knowledgeable, and the support I have received (and will continue to receive) has been invaluable. Cannot recommend them enough."
Amy
13 March 2026
"I am a graduating student with Netcom. The course was FANTASTIC with Gary; what a man! We have learnt so much, and discovered new things that were unbeknownst to us from the get-go. From understanding key concepts, to formulating Artificial Intelligence prompts, the journey has been great."
Patrick Bain
12 March 2026
"I really enjoyed my course, my tutor was very clear in the lessons and his pace when teaching was just right for me. I have learned things that interest me and feel a little more confident moving forward on my journey into cyber security "
E howe
05 March 2026
"The lessons were really helpful and engaging, I worked as part of a great group who persevered through from start to finish. Lots of engaging activities that got us thinking and improved on already existing skills and gave confidence for new ones like remembering what we learnt in previous lessons. This was all thanks to Shaun, a friendly, professional and extremely patient tutor who guided us through the workbooks and inspired us to elevate our understanding of Cyber Security; I regained an interest in the industry through this course and it has helped me to understand better, the type of role I wish to pursue and what I must do to reach my goals. Committing to a night school on top of working full time is far from easy and I questioned if I would see it through, given how much time I would have to sacrifice but I'm glad I completed it. Another achievement and qualification to go on the CV and hopefully a future involving IT security. "
Thomas Davies
05 March 2026
"My experience with NetCom was very good overall. I completed the Cyber Security Level 3 course, and the trainer, Shaun, was very nice, helpful, and excellent at explaining the material in a way that was easy to understand. The course material was very well made and clearly presented, which made it much easier to understand the topics covered throughout the course. The resources provided were also very good and helpful for learning and revising the content. They were easy to access and well organised, making it simple to find the information needed when studying or completing tasks. Netcom also does a great job supporting career progression."
Aafia Hussain
05 March 2026
"The style of teaching was Great, course work and materials were spot on and easy to access. Great Teacher/instructor."
papanaff
05 March 2026
"Learnt a lot from my cybersecurity course and enjoyed my time throughout. My tutor Shaun and my employability coaches were very helpful teaching me about cybersecurity and what to do next. "
Kamarl Grant
05 March 2026
"Had an excellent experience being taught by Shaun Bradley on the cybersecurity course. The classes were thorough and great, had a brilliant experience and would recommend this to anyone looking to get their foot in the door to learning some new technical skills."
Donovan Beckles-Hastie
05 March 2026
"shaun bradley was a great mentor enjoyed lessons and with the team."
shuborna
05 March 2026
"It went well for me as I learned a lot of things during the course. The modules are useful and really helpful. Special mention for Shaun as he was very professional and helped me whenever I needed him."
Justice
05 March 2026
"i enjoyed the cybersecurity course delivered by Netcom the tutor Antwan cant sing his praise high enough an awesome tutor with a passionate style of teaching makes it easy to engage helps you to feel comfortable and gently takes you out of your comfort zone. 10/10 "
L B
23 January 2026
"The course was informative and tutor Atwan Atkins made the experience fun. Feel more confident in cyber security now and looking forward to the next steps. If you want to learn something new or improve your skills, go to Netcom, you won't regret it."
William Brittain
23 January 2026
"The course was great and intuitive. The tutor was a great guy who offered as much support as possible. Loads of resources to help you out. I just wish the course was a bit longer and allowed for a bit more breathing room for submitting workbooks."
Eden Hobbs
23 January 2026
"Five stars for Netcom! The social media and web design course gave me the skills and confidence to launch my own business. Our tutor, Gary, was the best business mentor and teacher I could have asked for. Plus, the ongoing 1-2-1 support for CVs and job hunting shows they are truly invested in your future. Highly recommended for anyone looking to level up."
Petya Spencer
20 January 2026
