Launch your career in IT and digital services with an IT skills course that introduces the fundamentals of digital support, from IT systems and cloud services to data management and security. You’ll build practical, portfolio-ready skills that employers need right now - without the pressure of exams.
Whether you want to become an IT support technician or simply strengthen your digital skills for the workplace, this qualification equips you with the foundation to succeed. Plus, you’ll gain UCAS points to support progression to higher education.
9 weeks full-time, 16 weeks part-time
100% online OR hybrid learning
Career-boosting skills in digital support
180 hours
NCFE Level 3 Certificate in Digital Support
Adult Skills Fund
A broad foundation in IT support
This Level 3 IT support course gives you a strong grounding in the digital workplace. You’ll learn about the structure of the IT support industry, the policies and legislation that shape it, and the professional skills employers value most – from clear communication to problem-solving and teamwork.
Practical skills for IT, cloud and data
You’ll gain valuable experience with network infrastructure, cloud services and IT systems, developing the ability to configure and troubleshoot devices, manage helpdesk tickets, and install and maintain applications. Data management is also a key focus – you’ll learn how to source, cleanse and analyse data, before turning insights into easy-to-understand visualisations.
Building confidence in security and digital transformation
As digital security becomes more critical, this course introduces you to risk management, SIEM tools and vulnerability assessments so you can help keep organisations safe. You’ll also explore digital transformation, including Agile and Waterfall project management and learn how to act as a digital champion who supports innovation and change in the workplace.
Flexible, supportive and progression-focused
Delivered online with structured tutor support, the NCFE Certificate in Digital Support offers flexibility without sacrificing depth. Assessment is portfolio-based – meaning no stressful exams – just practical work you can showcase to employers. The qualification also carries UCAS points, supporting your progression to higher education or further professional training.
You could learn for free if you meet the eligibility criteria:
Discover
Take your career prospects to the next level with this certification, setting you up for a range of roles:
Work with teams to deliver IT support, configure systems, and resolve technical queries.
Provide day-to-day IT help, supporting users, troubleshooting issues, and managing devices.
Use data to solve business challenges, track performance and communicate insights.
Become the first line of defence in IT support, handling tickets, incidents, and user requests.
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"I just recently did an IT bootcamp through Netcom and it was excellent. The course was well paced and managed to encompass everything I needed to get me started in the IT industry. Gary was a great trainer and it was great to have someone who is passionate about the subject train you."
Jason Jones
14 May 2026
"I recently completed an IT course with Netcom, and I must say the experience was truly exceptional. The huge amount of high-quality information within a remarkably short period. Our instructor, Gary, was absolutely Rock Star! I can recommend Netcom highly enough for anyone seeking entry level technical education."
Michal Turowicz
13 May 2026
"I recently completed the IT Support course with Netcom Training and had a really positive experience. The course helped me build my understanding of IT support, networking, troubleshooting and cybersecurity fundamentals in a structured way. The tutors were supportive and explained things clearly, especially when covering more technical topics. I also appreciated the career support and interview preparation which helped build my confidence when applying for IT roles. Since joining the course, I feel much more focused on my career direction and better prepared for entry level IT support opportunities. I would recommend Netcom Training to anyone looking to start a career in IT."
George
13 May 2026
"I had a really positive experience with Netcom Training. Gary and Amir were great trainers who explained things clearly, kept the sessions engaging, and made everything easy to follow. The IT Support course gave me a solid foundation in both the technical and business sides of IT, and I came away feeling more confident in what I’d learned. I’d definitely recommend Netcom Training to anyone starting out in IT."
Mohammed Aweis
13 May 2026
"Excellent bootcamp provided through Netcom! Trainers are fantastic, in my bootcamp, rare as it is, I had the pleasure of being supported by two trainers and a member from the careers team. The design and delivery of the course was handled very well and I felt supported throughout, I wish I had more time on the course, my bootcamp was only 6 weeks of content which is intensive but incredibly good, I highly recommend this training provider, you won't be disappointed. They are professional, friendly, supportive and good at what they do! Thank you Netcom. "
Jessica Garthwaite
13 May 2026
"⭐️⭐️⭐️⭐️⭐️ A Truly Rewarding Experience! This IT Support course was an incredible journey—challenging at times, but absolutely worth every effort. The classes were clear, practical, and designed to help you actually learn and apply your skills in real-world scenarios. A huge thank you to the fantastic tutors, Gary and Amir, who made learning engaging and supportive. Their patience, expertise, and encouragement were invaluable throughout the course. And a special mention to Azfaa for the outstanding employability support. Her guidance and resources helped me prepare for the next steps in my career: refining my resume, preparing for interviews, or connecting with opportunities, her support made all the difference. If you’re considering this course, I highly recommend it. It’s not just about gaining skills—it’s about building a foundation for a successful future in IT support. Thank you to the entire team for making this experience so worthwhile! 🌟"
Helena
13 May 2026
"I really enjoyed the Netcom IT Support Level 3 course and found the content highly informative and engaging. The course covered important areas such as Tech+, A+ and ITIL Foundations, which helped expand my technical knowledge and understanding of IT support practices. The resources provided were extremely valuable, and the course was delivered professionally with a high level of expertise, making the learning experience both enjoyable and beneficial for my career in IT."
Jude Willmer
13 May 2026
"Very easy to understand course that gives you flexibility when needed and shows you possible opportunities for the future."
JJ
07 May 2026
"Did the cyber security practices course with Amir as my tutor. Amir was always helpful and happy to explain concepts more than once, gave extra time in sessions for independent working on our assignments, and overall a friendly tutor. The course content itself was helpful for getting into cyber security as a newbie. I found the incident response and post-mortem to be the best and most practical part, but also found value in learning about controls, threat intelligence/OSINT. Lauren also held sessions for employability which were super useful for polishing up my CV and assessing my own skills."
Ali
07 May 2026
"Antwan Atkins has been such a great tutor and very well versed in Cyber Security. He has helped me understand key concepts and has helped me to retain all the information. Doing the "Level 3 in Cyber Security Practices" course was very intensive but, Antwan was very logical and empathetic in explaining complex and difficult concepts. He made me and everyone in the class feel at ease and supported. Netcom in general has been very supportive and helpful."
Skm
06 May 2026
"My experience with Netcom Training has been very positive. The tutors were supportive, patient and always willing to explain things in a way that made sense, especially when topics became more technical. I appreciated the structure of the course and the way each unit built my confidence step by step. The practical labs, discussions and assignments helped me understand real cybersecurity concepts, and I’ve seen a big improvement in my confidence, especially in communication, leadership and analysing security scenarios. The employability support was also helpful, and I now feel more prepared to apply for junior cyber roles. Overall, Netcom Training has helped me grow both personally and professionally, and I’m grateful for the guidance I received throughout the course."
Dini Mohamed
19 April 2026
"I would like to say thank you for the admine team, our instructor fantastic instructor Rachel, employability advisor Azra and the entire team for their support. I would highly recommend for those who are interested to join the IT industry."
Ribka Teshome
16 April 2026
"They have provided a good foundation and good understanding of cybersecurity."
Sara Kamara
16 April 2026
"Just finished the Level 3 in Cyber security practices and, as someone who started with minimal knowledge, I can honestly say that the level of depth of the course material gave me the opportunity to grow my confidence in a field that I was quite unfamiliar with and inspired me to pursue a new career path My tutor was patient, supportive, informative and thorough, always thanking the time to explain clearly and making sure everyone understood while creating a fun and comfortable learning environment. This made my overall experience both positive and unforgettable."
Farah
16 April 2026
"I went into this experience with little to no knowledge on cyber security but through the course I was able to learn a number of different skills and also gain confidence within the subject. I am also more comfortable when it comes to applying for jobs due to the career help and advice we were given throughout the course as well. Very good experience !"
Ben
16 April 2026
"I would like to thank the Employability Programme team, especially Azra Akhtar, for all their support. She helped us create our CVs, prepare for job interviews, and kept us informed by sending emails about job opportunities and training events. I truly appreciate all the guidance and support provided."
Hersi
16 April 2026
"I had an overall good experience completing the Level 3 Cyber Security course with Netcom Training. The course was taught comprehensively by knowledgeable instructors, and the learning environment was friendly and supportive. After attending over three months of training sessions, I found it quite challenging at times due to unforeseen personal circumstances. However, Netcom Training provided adequate support, particularly with safeguarding, which I really appreciated. I’m grateful for the opportunity, as I’ve gained a solid foundation and fundamental knowledge in cyber security."
C “JJ” Hosh
16 April 2026
"My experience with the course was very positive. I found it really useful for learning cybersecurity. It helped me understand key concepts like online threats, data protection, and how to stay secure in real-world situations. The course was clear, engaging, and gave me confidence to apply what I’ve learned. I would like to thank my teacher Rachel Hurley for their guidance, support, and dedication throughout the course. Their teaching made the learning experience clear and engaging, and I truly appreciate the time and effort they put into helping me succeed."
Haa
16 April 2026
"Cyber security level 3 was great experience for me. I would recommend to anyone who wants to have a career in cyber security."
Nish Rani
16 April 2026
"very informative, well explained course,with lots of links."
Buster MoO
16 April 2026
