Netcom Training’s intensive IT Support course is your shortcut to breaking into IT and a career in tech. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - all in an interactive online format, and land a globally recognised CompTIA Tech+ certification.
This course is designed for learners based in the West Midlands and London. If you're looking for a digital support course in Manchester, click here.
13 weeks, part-time
100% online learning
Career-boosting skills in IT support, admin and analysis
180 hours
Level 3, Netcom Certificate of Completion, CompTIA Tech+ exam vouchers
Adult Skills Fund
Looking to break into tech? Our IT training course is designed to equip you with in-demand IT support skills. This digital course covers everything from troubleshooting to networking, and cloud computing to business processes.
In just 13 weeks, you’ll complete an online training course that prepares you for real IT jobs. Whether you’re starting fresh or upskilling, Netcom’s bootcamp course will help you earn a CompTIA Tech+ certification and land a role in tech.
Boost your career with our expert-led online training course and start your journey in IT support today.
You could learn for free if you meet the eligibility criteria:
Kick off with the fundamentals of computer hardware and software architecture, network addressing (including numerical skills with binary numbers), network media (cabled and wireless) and the hardware required for connections, security and the maintenance procedures used to keep a network running, essential for any IT pro.
Get familiar with OS setups, mobile integration and system optimization.
Next up, you’ll dive into cloud services, starting with the practical set up and the delivery models deployed within them. You’ll learn about the features of effective cloud security and how to apply security protocols to real-life scenarios. You’ll also gain an understanding of how to build and maintain a disaster recovery plan, a vital skill for IT technicians to ensure data can be recovered in an emergency. As an IT professional, this area of the course will give you the knowledge to enforce cloud security methods and defend systems against sophisticated attacks, a skill employers will be keen to see on your CV.
Finally, you’ll explore how to apply your skills practically to everyday work within a business or organisation, crucial to securing a role within IT.
Crack into the IT industry with roles like:
The frontline of tech support. You’ll troubleshoot hardware/software issues, set up new systems and help users stay connected. Perfect for problem-solvers who love working with tech.
Get paid whilst learning. You’ll assist with troubleshooting, setting up new devices, managing user accounts and logging IT issues, all whilst gaining industry-recognised qualifications.
Help users navigate software issues, install updates and troubleshoot bugs via phone, email or remote access. A great role for anyone who loves tech and helping people.
Keep businesses running smoothly by managing networks, security and operating systems. You’ll handle system monitoring, backups, troubleshooting and security updates.
Be the go-to problem solver for IT issues. You’ll respond to user inquiries, diagnose software and hardware problems and provide solutions, ensuring smooth IT operations for businesses.
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"The course was informative and I was able to get a much better grasp of cyber security, the tutors were good at supporting us with the queries we had, plus the group I was in was awesome."
Tom Jones lol
15 December 2025
"The course material was well researched and up to date plus it was delivered in a professional manor. They encourage you to learn more by offering additional test examples and Quizzes' on Try Hack me and Immersive labs. "
Nicholas Percy
15 December 2025
"The online courses provided by netcom training are a fantastic way to upskill and gain knowldge in your chosen industry. Upon enrolling onto the course the staff where very helpful in answering any questions and queries promptly they also gave valuable advice and guided me to the right course based on my career interets. The enrolment process was quick and efficient with clear guidance provided every step of the way. The cyber security practices level 3 was a great starting point where i learnt all relevant practical knowledge required for a career in cyber security. The lessons where well organised, fun and interactive along with the career progression webinars which helped in cv writing , interview prep and the job application process. Overall I would highly recommend netcom training courses for anyone looking to upskill or looking for a career change. "
Saira Imran
15 December 2025
"Course was clear on what is needed, but if you are like me who hardly touched cybersecurity and no little about it, there will be a information overload, so be prepared to consume a lot of course material as the course can become overwhelming, The tutors are helpful and knowledgeable, the course time was ideal as it was only 4 days a week at 3 hours a day, the workbooks required a lot a writing and recommends following the rubric for writing the answers, only pain for me was the marker would send the workbook back for correcting and then resubmission, now resubmissions are unlimited, my course is a very pleasant and understanding lady, she was always available to offer support when needed."
Jason Birch
15 December 2025
"Absolutely love the atmosphere of the Netcom Training tutors, i had lots of fun learning and am happy to have earned my certificate! I would recommend Netcom to anyone who wants to learn some more no matter what part of life they are at."
Fatema Begum
15 December 2025
"I was a beginner in this field. So, I needed to start from basic definitions. The experience was great because we learnt everything in detail and we started from very basic information and then moved on to advanced. The units were written in detail, and I was able to access the slides after the class. Also, presentations were included in the lessons. This boosted my confidence. "
Amtul
15 December 2025
"Great course with in-depth detail on the Principals of Cyber Security, The delivery from Rachel was amazing. Extremely helpful and very thoughtful. Thank you all at NetCom Lax"
Lax hussain
15 December 2025
"i enjoyed every part of the course. Rachel was a great trainer. Antwon and Carol who stood in for her when she was on leave were also great too. Ive learnt so much regarding this course and whilst it was intensive it was truly enjoyable. Thank you to all of the Netcom Team!"
Al
15 December 2025
"Everything was great about this course very informative. Especially our course instructor, she was wonderful and was very professional with everything. Overall good experience with this course and with Netcom "
Danish Imran
15 December 2025
"I had a very supportive environment throughout the course. Our tutor Rachel was amazing covering everything we need and more. "
Sahan Barzinji
15 December 2025
"Great theoretical knowledge to gain a basic understanding on cyber security."
Lou
15 December 2025
"My experience with Netcom Training has been exceptional from start to finish. The course was delivered with clarity, structure, and real industry relevance, and the level of support provided throughout the programme was outstanding. I would especially like to recognise my trainer, Alexander Ocheja, whose teaching style, patience, and deep subject knowledge made a huge difference to my learning. Alexander explained complex topics in a way that was easy to understand, always encouraged questions, and consistently went above and beyond to ensure every learner felt confident and supported. His dedication truly elevated the training experience. The course content was practical, engaging, and directly connected to real-world applications in AI and digital technologies. The hands-on sessions were extremely valuable, helping me build confidence and skills I can immediately apply in a professional environment. Communication from the entire Netcom Training team was excellent. Whether regarding ILPs, diagnostics, coursework, or end-of-course paperwork, every query was responded to promptly and with genuine care. I always felt guided and supported throughout my learning journey. Overall, Netcom Training exceeded my expectations in professionalism, quality, and learner support. I feel far more confident, skilled, and future-ready thanks to this programme. I highly recommend Netcom Training and especially Alexander Ocheja to anyone looking to upskill or start a new career path. A truly learner focused training provider that delivers real value."
A A Mk
11 December 2025
"I have just completed an AI course with Netcom. I would 100% recommend. Alexander Ocheja was an excellent teacher. He will provide you with an amazing base to pursue a career in AI."
Jay Solanki
11 December 2025
"The course itself was great, the content and skills I acquired over the course are valuable and definitely worth the time. The tutor was also amazing, good delivery and made sure everyone was keeping up. Would definitely recommend them for others looking for similar training"
Oliver
05 December 2025
"The Netcom Training course was really good and i couldn't be happier with my experience. My tutor guided us very well throughout the course with engaging lessons. The progression team were also very helpful with the career advice and going forward. Highly recommend for anyone trying to upskill or gain a new experience"
Ismail Patel
05 December 2025
"Very informative and well structured lessons carried out by exceptional tutors. Also implements CV employability sessions which help prepare students for the workplace. Perhaps needs to be a slightly longer course to allow space for unexpected delays or interruptions. "
Ben Austin
05 December 2025
"I attended a 9 week level 3 digital support course taught by Shahi. Shahi was a great tutor always going out of his to way to make sure we understand everything. The course itself was a bit frustrating as it had a few mistakes in it making things harder for us but it was the first time this course was taught. Overall I really enjoyed the course."
Bernadette Adair
05 December 2025
"It is good, everything is new to me. if the course has much more AI related assignment, it will be better."
customer
05 December 2025
"the learning material and support provided by our tutor was second to none. Being able to become more proficient in Excel and SQL has been an eye opening experience for me"
Mohamed Roble
04 December 2025
"I recently completed my Cyber Security Practices Level 3 course with Netcom Training, and I couldn’t be happier with the experience. The course was well-structured, engaging, and delivered in a way that made complex topics accessible. A huge thank you to my tutor, Carol, whose guidance and support made a real difference. She explained concepts clearly, encouraged me to think critically, and always provided practical examples that helped me connect theory to real-world scenarios. Her patience and professionalism kept me motivated throughout the course. Netcom Training also stood out for their professionalism and commitment to learners — communication was clear, resources were easy to access, and the support team made sure I stayed on track. Overall, I feel much more prepared for a career in cybersecurity thanks to Netcom Training and Carol’s excellent teaching. I would highly recommend them to anyone looking to build skills in IT or cyber security."
Bernadetta Mahama
27 November 2025
